Assistant Manager-Institutional Sales

3 weeks ago


Mumbai, India Shoppers Stop Full time
Roles & Responsibilities
Sales Budgeting & Managing MIS of Institutional /Personal Shoppers Dept.
Business Analysis – Giving in Reports/Presentations to Supervisors, Finance and Management.
SPOC daily operational requirement and supports for Gift Card & E-voucher Business Operations.
Adaptive Strategies for Coping with Products/Stock and Processes at the Stores.
Coordination for Bulk Merchandise Sales & Daily support
Designing Processes – SOP-IB.
Institutional Business - Effective Cost Analysis.
SPOC for handling department Audits.
SPOC for handing Customer Queries, Complaints regarding the Gift Card, E-voucher and Amazon Wallet Redemption.
Taking up Business Requirements in terms of Gift Card, E-voucher & SS Wallet with Program Partner (Backend Technology Team) and accomplishing end to end Business Solution along with personal shoppers daily query handling.
Top KPI’s (Ideally Measurable) for this role are
Operational Efficiency
Compliance & Audit Completion on time
Vendor Management & agreement completion on time.
TAT time of 24hrs for resolving store Queries
Monthly MIS and Department reports
Qualifications and Education Requirements
Graduate
Preferred competencies
Good Analytical skills
Excels / PPT
Team Players
Preferred Industry
Retail & Banking
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