Senior Technical Support Engineer

4 weeks ago


Bangalore, India Swift Strategic Staff Solutions INC Full time

Job Description :


Required Skills :

Below are the additional details of this role :

- Capital Markets Domain knowledge is preferred.

- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.

- Basic understanding of IT infrastructure and troubleshooting.

- Technical and system expertise in relevant IT workstreams.

- Strong analytical and problem-solving skills.

- Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

- Specialized knowledge in specific areas allowing them to tackle intricate problems.

- Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.

- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

- Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

- Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.

- Strong communication skills (written and verbal).

- Capability to coordinate and execute projects assigned.

(ref:hirist.tech)

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