Business Process Transformation Manager

Founded in 3, GAIN Credit is atech-forward, inclusive, and responsible business using world-class innovative technology and data science to provide endless gaining opportunities for customers, employees, and merchants alike. At GAIN Credit, our mission is to empower lives, which is about providing solutions that meet the credit needs of society in an affordable and responsible manner, ensuring that we always treat customers fairly, helping our customers when they need it most by providing access to credit and giving them realistic timelines to re-pay. Our flagship brands – Lending Stream & Drafty – enjoy 4.4 & 4.3 ratings on   respectively (UK’s leading customer review website). Drafty – our pioneering credit-line product – is a first-of-its-kind, no-fee credit line and has been awarded ‘Innovation of the Year’ for 7 and 8 by the Consumer Credit Awards. In India, we are among the top Great places to work. People at GAIN Credit – ‘ ’ as we call them – are our assets. We believe happy people lead to happy customers. And this is why a great work culture is a super high priority at GAIN Credit. We make that happen through living our company values in every interaction we have with each other. In fact, we believe the only way to ‘gain’ at GAIN Credit is through living our company values. Some of our awards: · Ranked among India Great places to work (mid-sized segment) in 1- · Best Responsible Lender at Credit Excellence Awards- 1 · 8 British Credit Award- Consumer Credit Team of the Year- Lending Stream · F5: Alternative Consumer Lender of the Year – Lending Stream · F5 Awards 8 Best Brand – Drafty · 8 Consumer Credit Awards: Innovation of the Year – Drafty To know more about us: Is this the place for you? As a GAINer, you will get to focus on your personal and professional gains, experience an award-winning workplace culture, access to perks, maintain work-life balance, and contribute to the community in meaningful ways. As a GAINer, integrity will guide everything you do, with a service mindset that puts others first. You will foster curiosity to drive learning, focus on continuous improvement, and take accountability for your actions to deliver exceptional outcomes. We strongly believe in: At GAIN Credit, we believe that our fantastic teams help build the best products that enable us to understand and attract more customers. Therefore, we completely support and welcome diversity across thoughts, people, and actions. We care about our employees, and their well-being and have many on-going activities to boost their physical, mental, and financial wellbeing. We encourage people from diverse backgrounds, culture, age, gender, orientation, and abilities to apply for all our openings and offer reasonable support to achieve their professional goals. Our core strength: We are at the core, an analytics company, founded by people who, about years ago, were pioneers in applying predictive modelling to solve business problems. As we morphed into a financial services company from being an analytics consultant, we continued to train our scientists to apply these techniques, as well as cutting-edge advances, and become a transformative leader in credit underwriting in the UK. Job Title: Business Process Transformation Manager Role Type:  Full-time Contractor ( months), with the potential to transition into a permanent role, though not guaranteed Work Location:  In office role - Noida, with flexibility to travel to other offices, as needed Department:  Business Excellence Team Role Overview: We are seeking an end-to-end Process Transformation Manager with significant experience in designing, optimising, and transforming financially regulated business processes. This is a hands-on role requiring deep expertise in Six Sigma methodologies and process design projects, the ability to analyse and document live processes, and the capability to define technical specifications for future-state processes. The ideal candidate will embody our values, be solution-oriented, possess strong analytical skills, and be proficient in transforming data into actionable insights. Oh, the things you’ll do: Process Analysis & Mapping: ·Observe, document, and analyse current processes to identify inefficiencies and gaps. ·Develop detailed process maps and workflows. Data-Driven Transformation: ·Leverage available data sources to construct the necessary datasets for analysis. Use data analysis to quantify problems, define root causes, and propose feasible, measurable improvements that align with business and regulatory objectives. ·Apply Six Sigma methodologies to plan and execute transformation projects. ·Create comprehensive technical specifications for future-state processes and act as the primary point of contact for Development teams. ·Define, measure, and integrate relevant success metrics within the organisation's MIS framework to monitor the progress of transformation initiatives. ·Provide regular progress reports to stakeholders, highlighting achievements, risks, and next steps. Quality and Controls: ·Establish what 'good' looks like by analysing historical data, using benchmarks, and setting acceptable variation ranges. ·Identify, quantify, and address root causes for variations. This may include deep dives, value stream mapping, process re-engineering, automation, and training. ·Design and implement controls to maintain consistent quality, incorporating preventive and detection measures. Training and Change Management: ·Comprehensively project plan implementation and hand over changes in a steady state to Operations. ·Develop relevant training materials and facilitate sessions to guide Operations in adopting new processes. ·Collaborate with stakeholders to implement process changes, minimising disruptions to ongoing operations. Stakeholder Engagement: ·Partner with leadership to align process improvements with strategic objectives. ·Communicate complex data insights effectively to non-technical stakeholders. What you need to bring to the table: ·Must have high standards of integrity, accountability, a service mindset, curiosity, and commitment to continuous improvement. ·At least 5+ years of full-time experience in hands-on process transformation. ·Proven ability to develop technical workflows and process specifications. ·Ability to create bespoke metrics to support effective monitoring of initiatives. ·Excellent communication skills — both written and verbal — in English. ·Strong analytical capabilities to convert data into actionable insights. ·Thorough understanding of contact centre staff planning and utilisation methods. ·Experience training teams on new processes and driving successful adoption is highly desirable. ·Prior people management experience is desirable, as the role may involve leading a small team of 2-3 members to support the transformation initiatives. If you are self-driven and have a passion for transforming processes through data-driven methods and want to make a meaningful impact, we invite you to apply.