Service Manager

14 hours ago

PimpriChinchwad, India B U Bhandari Auto Lines Pvt Ltd Full time

Job Title: Service Manager – Ather Showroom
Location: Pimpri Chinchwad, Pune
Company: B. U. Bhandari Autolines Pvt. Ltd.

About Us:

B. U. Bhandari Autolines Pvt. Ltd. is a well-established and trusted name in the automobile industry with a legacy of excellence and customer satisfaction. As the authorized dealer for Ather Energy, India's leading electric scooter brand, we are committed to delivering a premium customer experience and world-class after-sales service.

Role Overview:

We are looking for an experienced and customer-focused Service Manager to head the service operations at our Ather showroom in Pimpri Chinchwad. The candidate will be responsible for managing the service team, ensuring high-quality vehicle maintenance, customer satisfaction, and achieving service business targets.

Key Responsibilities:

  • Oversee day-to-day operations of the service department, including scheduling, job allocation, and workflow management.
  • Ensure timely and high-quality servicing, repairs, and delivery of Ather electric scooters.
  • Lead, guide, and motivate the service team to deliver superior customer service and achieve departmental goals.
  • Handle customer queries, complaints, and escalations effectively to ensure customer satisfaction and loyalty.
  • Monitor service revenue, warranty claims, and workshop productivity.
  • Ensure compliance with company processes, safety standards, and manufacturer guidelines.
  • Coordinate with spare parts, sales, and technical teams for smooth operations.
  • Conduct regular training and skill development sessions for technicians and service advisors.
  • Track and analyze KPIs (e.g., service revenue, customer satisfaction scores, repeat visits).

Qualifications & Skills:

  • Diploma/Degree in Automobile/Mechanical Engineering or equivalent qualification.
  • 4–5 years of experience in automobile service, with at least 2 years in a managerial role.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and customer-handling abilities.
  • Technical knowledge of two-wheeler servicing (EV experience preferred).
  • Strong organizational and reporting skills.

Job Types: Full-time, Permanent

Pay: ₹450, ₹500,000.00 per year

Benefits:

  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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