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Customer Service Representative

2 months ago

Uncha Samana, India aecc Full time
About Company AECC Global is a leading education consultancy founded in 2008 with a global footprint in 13 countries and 34 cities and continually growing, AECC Global is an education and migration agency that is making waves internationally. Headquartered in beautiful Melbourne, we take pride in our commitment to helping our clients actualize their foreign education and immigration dreams with ethical, unbiased and honest guidance. Our 500+ staff members speak 21 different languages and have serviced students from over 40 different nationalities in the years that we have been in operation. 700+ top universities and schools globally have entrusted us as representatives, and we help students find their dream education in Australia, USA, UK, Canada, NZ and Ireland by guiding them in each step from course options, school selection, scholarships, credits, application process, visa grants, arrival and ongoing support making their overseas education journey as seamless as possible.Job brief We are seeking a compassionate and dedicated individual to join our team as a – Associate – Student Experience Team. The ideal candidate should possess exceptional communication and interpersonal skills, along with a strong ability to empathize and understand customer concerns. This role requires a patient and empathetic approach to handling difficult conversations and the ability to provide constructive feedback to improve our student engagement.Salary-Up to- 25K5 Days working (Sunday fixed off and one off based on roster) Responsibilities

A)Lead Calls:-

Make outbound calls to disqualified leads and engage in conversations to understand their specific circumstances, needs, and concerns.-

Provide empathetic and supportive guidance to disqualified leads, addressing their questions, and offering alternative solutions.-

Collect feedback from disqualified leads to identify areas of improvement in the lead qualification process and enhance future lead generation strategies. B) Relationship Building:-

Establish rapport and build trust with enrolled students, demonstrating understanding and empathy towards their unique situations. C) Documentation and Reporting-

Maintain detailed and accurate records of all interactions including relevant information, feedback, and outcomes-

Provide regular updates highlighting trends, patterns, and recommendations for process improvement.D) Requirements and skills-

Bachelor's degree is mandatory.-

Proven experience in customer service, counseling, or telemarketing roles.-

Excellent communication skills, both verbal and written, with the ability to engage and build rapport.-

Strong empathetic and active listening abilities, with the capacity to understand and address customer concerns effectively.-

Patience, professionalism, and the ability to remain calm and composed during challenging conversations.-

Strong organizational skills and attention to detail for accurate record-keeping.-

Proficiency in using CRM software and other relevant tools.