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Senior Manager- Ad Operations

2 months ago

Hyderabad, India MediaMint Full time
Senior Manager - Ad Operations
Job Location: Hyderabad
WFO/Hybrid
Should be willing to work in Night Shifts
This role requires a meticulous person who can go above and beyond. You shall be responsible for both, implementing and monitoring the entire campaign lifecycle. You shall be helping our business to success through client relationship and campaign developmental strategy. You will manage campaigns in a high-volume environment and act as the focal point of communication across several internal teams. The right candidate will be instrumental in providing value to our clients, and therefore integral to growing our business. We help quality advertisers and quality publishers make advertising work on the web, and we have lots of fun in the process.
Roles & Responsibilities:
Lead the delivery teams to consistently achieve high levels of performance and quality in their respective projects.
Mentor and Coach managers and leads who report to you on operational excellence, people management, and proactive customer service.
Achieve an NPS of more than 8 for all engagements you are responsible for from a delivery standpoint.
Support and provide strategic input to the Sales and Client Engagement teams in onboarding new clients, converting new opportunities and building trust in the existing engagements.
Be a strategic partner for the organization in achieving annual goals.
Identifies improvement areas and plans and implements systems to boost the delivery effectiveness.
Coordinate with the clients, gather information, implement strategies and action plan to meet their requirements.
Identify, prepare and track suitable metrics depending on the process, which would form the basis achieving continuous improvement in efficiency and effectiveness of the delivery teams.
Liaise with the local and onsite teams to share the best practices.
Make sure all process have complete documentation and training materials.
Manage resources optimally considering new opportunities, replacement, attrition, etc.
Conduct frequent meetings and reviews to understand the resource health.
Invest in the personal development of the operations team to transform them into a successful one.
Identify and groom the right talent to the next level.
Skills:
Minimum 12 years of overall experience.
At least 8+ years of experience in a professional service business.
Strong credentials in Operations Management and People management.
Strong knowledge of digital marketing is a must.
A self-starter with the ability to quickly learn and take on new responsibilities.
Experience in directly managing and supervising a big media team with a decent org structure.
Should have handled the operations for US-based clients.
Flexibility with the night shifts.
Should be ready to travel abroad for business requirements.
Please fill in Senior AdOps role Candidate Information Form as mandatory step