Outbound Manager

2 weeks ago

Kochi, India Touracle India Pvt Ltd Full time

Job description: Manage Outbound Travel Operations: Oversee international travel bookings, including flights, accommodations, transfers, and tours. Ensure seamless logistics and customer satisfaction. Team Leadership: Lead a team of outbound travel coordinators, providing coaching, training, and performance management to meet operational goals. Business Development: Generating leads for B2C. Customer Service Excellence: Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction for international travelers. Vendor & Supplier Relations: Manage relationships with international vendors, negotiate contracts, and ensure quality service delivery.   Process Improvement: Develop and implement SOPs to streamline operations and enhance efficiency in outbound travel management. Compliance & Risk Management: Stay updated on travel regulations and ensure compliance with international standards, including safety and legal requirements. Reporting & Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance, operational efficiency, and financial performance. Cross-Department Collaboration: Work with sales, marketing, and customer support teams to align on travel packages, promotions, and customer needs. Language Proficiency: Multilingual and excellent communication.   Requirements Required Qualifications: ·        Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality, or related field. ·        Minimum 5+ years of experience in outbound travel operations, with at least 2 years in a leadership role. ·        Strong destination knowledge across Europe, Southeast Asia, the Middle East, and the Americas. ·        Proven experience in team management and outbound sales conversion. ·        Familiarity with GDS platforms (Amadeus, Sabre), CRM tools, and travel planning software.

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