NICE CXOne Support

7 days ago


Hyderabad, India Tata Consultancy Services Full time
Years of experience: 2-4 yearsJob Location: Hyderabad.

Must have:1. Responsible for providing L1 support for Nice CXONE related Incidents and Service Requests2. Duties and responsibilities include handling calls, providing support, troubleshooting and ensuring customer satisfaction using varies channels (Voice, Chat, Email and Web)3. Experience in Nice CXONE contact center solution4. Nice CXONE contact center L1/L1.5 troubleshooting skill for Access, Call, License and Performance related issues5. Leverage knowledgebase to troubleshoot the issues and route the tickets to respective support groups accordingly6. ITIL Certification

Good-To-Have:

7. Ability to think around problems and come up with creative solutions8. NICE CXOne Ticketing Tool Knowledge9. Microsoft Certification
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