Support Specialist

2 months ago


tamil nadu, India Brainlab Full time
Job Description
Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products
Resolve product issues through detailed analysis and utilization of engineering expertise
Update and service radiotherapy/radiosurgery products
Effectively communicate with customers to understand complex problems and adequately troubleshoot issues
Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment
Deliver high level customer service
Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
Perform periodic preventative maintenance
Demonstrate and promote Oncology Solutions products and services at client meetings
Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training and independent research and analysis
Provide on-site guidance and assistance to customers during treatment maximizing efficiency and usage
Ability to travel 60%
Qualifications
B.Tech/B.E . in Biomedical Engineering, Electrical Engineering, Electronics Engineering or Related Technical Field with 3-5 years of experience
Must be a self-starter, working without close supervision and be able to successfully manage service activities in assigned territory
Demonstrated engineering experience with medical devices
Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
Robotics and/or electro-mechanical systems service experience preferred
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
Excellent organization and time management skills, and the ability to manage many work streams simultaneously
Excellent written and oral communication skills
Works well in a team environment and individually
Demonstrates leadership abilities
High comfort level with software and technology in general

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