Implementation Consultant

2 weeks ago

Chennai, Tamil Nadu, India Chargebee Full time

About the Role

As an Implementation Consultant at Chargebee, you will be the trusted advisor and technical guide to our customers throughout their onboarding journey. You will play a pivotal role in translating complex business requirements into scalable billing solutions, ensuring a smooth configuration, integration, and go-live process. Working across customer segments and regions, you'll drive successful implementations by leveraging your technical expertise and problem-solving capabilities—delivering measurable value and outstanding experiences to our customers.

Key Responsibilities

  • End-to-End Implementation Ownership: Lead the customer onboarding process from requirements gathering to go-live, ensuring a seamless and timely implementation experience.
  • Business Analysis & Documentation: Collaborate with customers to define and document business requirements based on deep dives, integrations, and data migration needs.
  • SOW Management: Support the creation and execution of the Statement of Work (SOW), aligning deliverables with customer goals.
  • Project Execution: Drive project delivery through regular video calls, email communications, and Slack engagement with customers.
  • Issue Resolution: Identify gaps and proactively solve issues during implementation by collaborating with internal teams (Support, Engineering, Product, etc.).
  • Time-to-Value (TTV) Focus: Strategically reduce onboarding timelines while maintaining a high bar for customer satisfaction.
  • Product Consulting: Act as a subject matter expert and provide strategic recommendations to customers for optimizing their billing infrastructure .
  • Continuous Learning: Stay up to date with Chargebee's evolving product features to provide cutting-edge solutions .
  • Operational Excellence: Maintain accurate time tracking, CRM hygiene, project documentation, and deliver timely weekly status reports.
  • Knowledge Sharing: Maintain clear and comprehensive internal documentation to ensure seamless transitions and team alignment.

Skills & Qualifications

  • Technical Aptitude: Proficiency in working with APIs, JS, front end coding and understanding of SaaS integration patterns is a plus.
  • Analytical Mindset: Strong problem-solving and analytical skills to assess implementation risks and recommend scalable solutions.
  • CRM Experience: Familiarity with platforms like Salesforce (SFDC) or HubSpot for basic customer data management.
  • Financial Acumen: Basic understanding of financial concepts and recurring billing models.
  • Communication: Exceptional verbal and written communication skills to engage with diverse stakeholders.
  • Project Management: Ability to manage multiple customer projects simultaneously with attention to detail and accountability.

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