Case Consultant, Mental Health Claims

Case Consultant, Mental Health Claims -  ) Job : Full-time | Permanent Job Level : Group Level 2 Job Posting : 18-Nov-2025, 2:24:47 AM Unposting Date : 18-Dec-2025, 12:59:00 PM Primary Location : Level 16, 727 Collins St Level 16 727 Collins St Docklands 3008 | AU-VIC-Docklands Other Locations : AU-QLD-Brisbane City, AU-NSW-North Sydney  Description Are you committed to bringing your best to life every day? At Acenda, we draw on over 135 years of heritage to empower a brighter future with security and confidence. Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same. We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on – inside and outside of work – to grow and make a real impact for our customers, partners, and each other. The Role We have a permanent position available for a Case Consultant, Retail Mental Health Claims to join our Claims team based in Melbourne, Sydney or our Brisbane office. Working alongside other Case Consultants, you will manage a portfolio of mental health-related claim within our Retail division.  As Case Consultant, you will proactively manage a portfolio of claims to deliver timely outcomes for each customer, while consistently provide outstanding service to customers, their medical specialists and other authorized representatives.     With a generous salary package and participation in our short-term incentive program, you will start with a group of new work mates where your first 4 weeks will be spent in an interactive learning environment (face to face, virtual and online) understanding the foundational aspects of claims management. Within your few months and partnered with a specialist, you will continue to learn on the job to build your knowledge and skills, getting more confident as you work toward your own delegated authority. Post training and as you continue to flourish in your role, you will manage a caseload of claims with empathy, respect and a proactive approach.  About you 1+ years of life insurance claims management experience.  Knowledge of legislation and regulations that effect the life insurance industry advantageous. Experience working in Allied Health, Nursing, mental health or related medical fields advantageous but not required. Ability to communicate and influence positive outcomes. Highly customer centric and will enjoy working in a collaborative environment; and A basic understanding of medical terminology will be well regarded. Bringing our best to life - why join us? We do work that makes a genuine difference to our customers, partners and community. We have a supportive, inclusive and flexible team culture, including hybrid working. We support your growth and development, and careers across our business units and teams that are as unique as our people. We reward and celebrate our successes, through our incentive and recognition programs. We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub. We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our Reconciliation Action Plan and sustainability commitments. We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities. Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.