Client Success Executive

24 hours ago


Ernakulam, India Muziris Softech Pvt Ltd Full time

Associate - Client relations – This role is an integral part of our ERP project management team in work allocation for software developers and client management.

Requirements:

  • Minimum 6 months experience in client/ customer management
  • Education : MBA (Marketing)
  • Excellent communication skills in English is mandatory
  • Client handling ability
  • Logical thinking
  • Male candidates only

Core responsibilities with regard to team work allocation includes the following:

  • Discussion and analysis of new requirements and support activities of the project with team leaders and developers.
  • Timely status update to the team leaders and client regarding pending tasks
  • Daily stand up meeting coordination for support activities
  • Jira management

Client Management responsibilities

  • Client communication through calls, mails, WhatsApp etc.
  • User story management
  • Weekly sprint meeting with client
  • Ticketing system management
  • User training based on new releases

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Leave encashment
  • Paid time off
  • Provident Fund

Experience:

  • Client/customer management: 1 year (Preferred)

Language:

  • Hindi (Required)
  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person



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