Client Engagement Executive

3 weeks ago

Ernakulam, India Analytix Arabia Management Consultant pvt ltd Full time

Position: Client Engagement Executive

Position Summary:
We are seeking a proactive, detail-oriented, and customer-focused Client Engagement Executive to join our growing team. This entry-level role is ideal for individuals looking to launch a career in client relationship management, sales operations, or business development. As a key point of contact for our clients, you will play a crucial role in ensuring a seamless and high-quality experience across all touchpoints.

In this role, you will work closely with clients and internal teams to understand client needs, propose tailored solutions, and support the entire client journey—from initial communication to ongoing relationship management. You'll also assist in identifying new business opportunities and help drive client satisfaction and retention.

Key Responsibilities:

  • Engage with clients via email, chat, and phone to gather feedback, address service needs, and ensure satisfaction.
  • Create and tailor proposals and quotations aligned with client goals and challenges.
  • Follow up on proposals to drive conversions and close new or expanded business opportunities.
  • Analyze client workflows to identify opportunities for upselling or cross-selling additional services.
  • Collaborate with the Accounts team to support accurate invoicing and manage payment follow-ups.
  • Coordinate with internal teams (such as delivery, operations, and front-end) to ensure a consistent and efficient client experience.
  • Maintain detailed and up-to-date records of client communications, proposals, feedback, and sales activities using CRM tools.
  • Assist the sales team with lead nurturing and pipeline management.
  • Learn and adapt to company tools, platforms, and processes to better align service delivery with client expectations.

Required Skills & Attributes:

  • Excellent attention to detail with strong organizational and time management abilities.
  • Clear, professional written and verbal communication skills.
  • A proactive, client-first mindset with a strong focus on problem-solving.
  • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
  • Eagerness to learn, take initiative, and thrive in a fast-paced, dynamic environment.
  • Familiarity with CRM systems and Microsoft Office tools is a plus.

Qualifications:

  • Bachelor's degree (completed or in progress) in Business Administration, Marketing, Communications, or a related field.
  • Prior internship experience or academic projects related to client servicing, account management, or sales support is preferred.

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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