Customer Success Specialist

3 weeks ago

Ernakulam, India Crink Full time

Location: Kalamassery, Kochi, Kerala

Type: Full-Time, Onsite

Experience: 0–2 years

Industry: Mental Wellness / HealthTech Startup

About Crink

Crink is a fast-growing
mental wellness startup
focused on supporting working professionals and families through AI+Human led consultations. We believe that mental wellbeing should be accessible to every busy working families.

At Crink, we're building something that truly matters and we're looking for passion driven, warm-hearted people to join us on this journey.

About the Role

As a
Customer Success Executive
, you will be the heart of our client experience — ensuring every individual who signsup with Crink feels supported, understood, and guided throughout their journey. This is a full-time, onsite role at our office in Kalamassery, Kochi, where you'll work closely with consultants and product team.

Key Responsibilities

  • Ensuring client success and happiness as the main point of contact for clients from onboarding to renewal
  • Identify key product features to enhance client experience
  • Guide clients through the Crink process with clarity, warmth, and professionalism
  • Take ownership of managing Customer Success metrics
  • Address queries, solve issues, and escalate when needed
  • Collect feedback and support process improvement initiatives
  • Assist in community engagement and client campaigns when required

Required Qualifications & Skills

  • Educational Background: MBA or Engineering is preferred
  • Languages:
    Fluency in English and Malayalam
    (Tamil/Hindi is a plus)
  • Technical:
    Good working knowledge of Excel
  • Strong communication and people skills
  • Ability to stay organized, and be responsive
  • Fast learner, problem solver, and willing to adapt quickly

What You Get:

  • Opportunity to grow with a value based startup, playing a significant growth in changing lives
  • Learn hands-on from mental health experts and product leaders
  • Full-time onsite role with a dynamic growing team in Kochi
  • Professional growth in a fast growing startup

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