Customer Success Specialist

2 days ago

Ernakulam, India Crink Full time

Location: Kalamassery, Kochi, Kerala

Type: Full-Time, Onsite

Experience: 0–2 years

Industry: Mental Wellness / HealthTech Startup

About Crink

Crink is a fast-growing
mental wellness startup
focused on supporting working professionals and families through AI+Human led consultations. We believe that mental wellbeing should be accessible to every busy working families.

At Crink, we're building something that truly matters and we're looking for passion driven, warm-hearted people to join us on this journey.

About the Role

As a
Customer Success Executive
, you will be the heart of our client experience — ensuring every individual who signsup with Crink feels supported, understood, and guided throughout their journey. This is a full-time, onsite role at our office in Kalamassery, Kochi, where you'll work closely with consultants and product team.

Key Responsibilities

  • Ensuring client success and happiness as the main point of contact for clients from onboarding to renewal
  • Identify key product features to enhance client experience
  • Guide clients through the Crink process with clarity, warmth, and professionalism
  • Take ownership of managing Customer Success metrics
  • Address queries, solve issues, and escalate when needed
  • Collect feedback and support process improvement initiatives
  • Assist in community engagement and client campaigns when required

Required Qualifications & Skills

  • Educational Background: MBA or Engineering is preferred
  • Languages:
    Fluency in English and Malayalam
    (Tamil/Hindi is a plus)
  • Technical:
    Good working knowledge of Excel
  • Strong communication and people skills
  • Ability to stay organized, and be responsive
  • Fast learner, problem solver, and willing to adapt quickly

What You Get:

  • Opportunity to grow with a value based startup, playing a significant growth in changing lives
  • Learn hands-on from mental health experts and product leaders
  • Full-time onsite role with a dynamic growing team in Kochi
  • Professional growth in a fast growing startup

  • Customer Success Managers

    2 days ago

    Ernakulam, India Eloit Full time

    We are on the lookout for energetic Customer Success Managers to enhance our team, focusing on driving product adoption and increasing user engagement through direct interactions with our clients at their locations. The ideal candidates will be enthusiastic about leveraging technology to improve educational outcomes and dedicated to delivering exceptional...

  • Sales Specialist

    2 days ago

    Ernakulam, India Brandpackt Full time

    Company Description BrandPackt is a comprehensive digital marketing platform that offers tailored marketing solutions to enhance online business presence and social reputation. Our team of experienced marketers, designers, and developers is dedicated to refining and redefining brands through bespoke strategies. We are committed to client satisfaction and...

  • Client Success executive

    2 days ago

    Ernakulam, India Peak Performance Advisors (OPS) PVTLTD Full time

    Job Title: Client Success Executive (freshers)Employment Type: Full-Time (Hybrid – required to visit Palarivattom office 3 times a month)Gender Preference: FemaleExperience: Freshers can apply About the Role We are looking for an enthusiastic and motivated Client Success Executive (freshers) to join our team. This role is ideal for freshers who are eager...

  • Partner Success Manager

    2 days ago

    Ernakulam, India Bandi-ian Life Insurance Limited Full time

    Job Title: Partner Success Manager Location: Kochi Job Summary: We are seeking a proactive and customer-focused Relationship Manager to join our team. The primary responsibility of this role is to ensure the timely renewal of life insurance policies by maintaining strong relationships with partners and customers. The ideal candidate will have excellent...

  • Customer Service Representative

    2 weeks ago

    Ernakulam, India VDS Full time

    Person is responsible for answering incoming calls from customers, providing information, and addressing their concerns or inquiries. The job requires excellent communication skills, as well as a strong customer service orientation. knowledgeable about the company's products and services. is responsible for providing online customer support via WhatsApp...

  • Customer Relation Executive

    2 weeks ago

    Ernakulam, India Talent Mind Consultancy Full time

    We are hiring Position: Customer Relation Executive Experience: 1-2 years Location: Ernakulam - Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of...

  • Customer Relation Executive

    2 weeks ago

    Ernakulam, India T M Consultancy Full time

    We are hiring Position: Customer Relations Executive **Salary**: 25k **Responsibilities**: - Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service - Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of...

  • Digital Marketing Specialist

    2 days ago

    Ernakulam, India B-RAM NIRMAN Full time

    Company Description B-RAM Nirman Pvt. Ltd. is a leading construction company specializing in commercial and industrial infrastructure. Based in Ernakulam, Kerala, the company has been delivering excellence since its inception in 2004. We are committed to innovation, safety, sustainability, and uncompromised quality. From design to architecture, project...

  • Customer Support Executive

    2 weeks ago

    Ernakulam, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...

  • Marketing and Customer Service Executive

    2 weeks ago

    Ernakulam, India SIBAS Full time

    **About Us** SIBAS is an innovative and fast growing Consulting, Strategy and Resource service provider that aims to assist clients with high-level tasks that require technical knowledge, experience, skills and expertise. Our purpose is to make business and state sustainable. We focus on delivering high quality service to our clients, giving them access to...