▷ (High Salary) Symphony Summit ITSM

3 days ago


Delhi, India Wipro Full time
Role: Symphony Summit

Experience: 7-11 Years

Location: PAN India

Notice Period : Immediate-30 Days

Job Description:

Symphony Summit ITSM

- Very good hands on experience on Symphony Summit AI is a MUST.- Supporting technical configuration of applicable Symphony AI modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, ITAM , CMDB and Reporting.- Work with functional and IT teams to deliver automated workflow solutions in Symphony AI.- Support Symphony AI integration with other 3rd party tools Jira/SAP/Devops/monitoring tools (Tivoli/MonIT).- MUST ensure SLA management of BAU tool tickets – Incident/Service Request/Problem/Change tickets.- Configure and develop Catalogue workflows from simple to complex and application user interfaces (UIs) as well as customize Symphony AI application.- Configure and implement Symphony AI scripts in the form of business rules.- Need good exposure on java scripts deployed in Symphony Summit AI.- Support and Configure Symphony AI discovery and orchestration along with CMDB build for IT services.- Administration, development, documentation and technical support of the Symphony AI platform.- Assist in Symphony AI administration functions associated to project development and business unit adoption to Symphony AI- Support and Configure KPI reports, advance report creation(Izenda 7) and dashboard as ongoing BAU requirement.- Good knowledge and exposure on webservices, rest API, LDAP integrations, Azure AD integration.- Support and Configure CSAT question for Ticket CSAT surveys.- Support and Configure SLA and OLA for IT services as per BAU requirements.- Configure Escalation matrix for SLA breaches.- Provide training to IT team on Symphony AI usage and reporting on ongoing basis in BAU.- Provide User Guidelines for Symphony AI operations.- Test cases creation and testing/validation along with user Manual creation for BAU support on new or existing features.- Have a good understanding on Tool architecture, HLD/LLD, Integration and infra (server and Database)- Expert in designing and deploying automated workflow solutions along with Incident, Change Configuration and Service Request Management processes.- Functional testing following set rules for test progress.- Having good communication, excellent analytical, troubleshooting, problem solving and presentation skills.- Interact with the stakeholders (end users, project leads, technology etc.) to understand the system & testing requirements.- Analyzing and troubleshooting of issues/bugs and requests and suggesting appropriate solutions- Collaborating with the stakeholder and vendors in working towards resolution of support requests- Understanding of SQL Database and store procedures to ensure database integrity.- Expert in technical problem-solving skills

Requirements:

- 6years experience as a Symphony AI System Administrator and Developer- Bachelor’s degree in computer information systems, Management Information Systems, Computer Science or other related field or higher (preferred)- Extensive background in Symphony Summit AI tool implementation.- Experience in Symphony AI scripting and building report templates.

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