Service Operations

4 weeks ago

delhi, India Godrej & Boyce Mfg. Co. Ltd. Full time
About Godrej & Boyce
Godrej is one of India’s oldest, most trusted and respected brands.
Our founders, Ardeshir and Pirojsha Godrej started the journey in 1897 with Engineering excellence and a strong pioneering spirit, towards making India self-reliant.
Godrej & Boyce (G&B) positively impacts the lives of one-third of India’s population through its diverse presence across 10 industries – from building complex bespoke engineering solutions to making branded consumer goods like appliances, furniture, locks and security solutions. With over 14,000 committed employees working in 14 diverse businesses offering consumer, office and industrial products & services of the highest quality across India and across the globe.
Godrej Security Solutions
Godrej Security Solutions, since 1902 has been the nation’s first choice when it comes to integrated security solutions for families and institutions.
The business manufactures vaults, lockers and secure room doors for most of the leading public sector and private banks in India and also makes security products for marine and defence sectors. Godrej Security Solutions have provided surveillance installations in over 45 countries, including the Middle East, South East Asia, Far East Asia, East Africa, USA, Europe and the SAARC countries.
Godrej Security Solutions is a full-service security solutions organization, offering a comprehensive suite for residential, industrial, and business premises - providing cutting edge, holistic, integrated surveillance solutions that safeguard not only millions of homes and offices, but also protect prestigious institutions like the Reserve Bank of India, the Taj Mahal and organizations of national importance.
Key Result Areas:
1. Service Revenue & Profitability
2. Prompt Service Delivery to customers
3. ASP Development & Management
4. Working capital management
5. Team Development
Job Description:
The incumbent would be responsible for the following:
1. Ensuring achievement of service delivery objectives, FRT, FVT CCT for all LOBs, SDC, NDC, 2DC and other service calls delivery parameters, process and systems adherence
2. Driving Service Revenue for PSP, CH, B2C and Projects LOBs through AMC-s, Labor and other opportunities
3. Managing customer service expectations & monitoring SLAs as per commitment to customers and ensuring the same is delivered to a wide spectrum of customers from Banking, Institutions, Government Departments, and Retail customers, through a network of ASP-s and Contractors. 4. Ensuring timely and quality project implementation/large multi-location order execution with proper documentation.
5. Carrying out service audits for compliance of procedures and practices
6. Ensuring inventory management of spares and category stock management.
7. Inculcating performance and leadership culture within the team
8. Mapping the needs of the team, training and developing them on the same
REQUISITE QUALIFICATION
Essential:
Degree / Diploma in Engineering
Preferred:
Mechanical Engg / Electronics Engg / Mechatronics
REQUISITE WORK EXPERIENCE
Essential:
Min 2 years (for BE) / Min 4 years (for Diploma)
SPECIAL SKILLS REQUIRED
Essential:
1. Result orientation 2. Build lasting stakeholder relationships 3. Develop people and teams 4. Communicate and engage 5. Process orientation and adherence 6. Drive future readiness

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