Front Office Admin
3 days ago
We are looking for a friendly and proactive Customer Support / Front Desk Staff member to be the first point of contact for our coworking space. The ideal candidate will welcome members and visitors, handle inquiries, and provide administrative support to ensure a smooth and pleasant experience for everyone. You will play a crucial role in maintaining our vibrant and supportive environment.
Requirements Reception Duties:
Greet and welcome members, clients, and visitors with a positive and helpful attitude.
Manage the front desk by answering calls, directing inquiries, and providing accurate information about our services and facilities.
Member Assistance:
Assist members with check-ins, bookings, and other needs related to their workspace.
Address member requests and concerns promptly, ensuring a high level of customer satisfaction.
Administrative Support:
Manage bookings for meeting rooms, event spaces, and other facilities.
Handle mail, courier services, and package deliveries for members.
Maintain records of visitor logs, member check-ins, and other administrative documentation.
Operational Support:
Monitor the cleanliness and organization of the reception area, common areas, and meeting rooms.
Coordinate with the Facilities Manager to report any maintenance or operational issues.
Assist in setting up for events, workshops, and other community activities.
Sales Support:
Provide information on membership plans, pricing, and availability to prospective clients.
Assist in member onboarding, including tours and orientation of new members.
Safety and Security:
Ensure adherence to security protocols, including managing visitor access and monitoring security systems.
Report any safety concerns to the Facilities Manager.
Requirements
Reception Duties: Greet and welcome members, clients, and visitors with a positive and helpful attitude. Manage the front desk by answering calls, directing inquiries, and providing accurate information about our services and facilities. Member Assistance: Assist members with check-ins, bookings, and other needs related to their workspace. Address member requests and concerns promptly, ensuring a high level of customer satisfaction. Administrative Support: Manage bookings for meeting rooms, event spaces, and other facilities. Handle mail, courier services, and package deliveries for members. Maintain records of visitor logs, member check-ins, and other administrative documentation. Operational Support: Monitor the cleanliness and organization of the reception area, common areas, and meeting rooms. Coordinate with the Facilities Manager to report any maintenance or operational issues. Assist in setting up for events, workshops, and other community activities. Sales Support: Provide information on membership plans, pricing, and availability to prospective clients. Assist in member onboarding, including tours and orientation of new members. Safety and Security: Ensure adherence to security protocols, including managing visitor access and monitoring security systems. Report any safety concerns to the Facilities Manager.
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