Front Office Manager

5 hours ago

tiruchirappalli, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
  • The FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.
  • Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.

Requirements

GuestServices:

  • Greetand welcome guests providing a warm and friendlyenvironment.
  • Addressand resolve guest complaints and concerns in a timely andprofessionalmanner.
  • Ensureall guest inquiries and requests are handled promptly andefficiently.

StaffManagement:

  • Recruittrain and supervise front office staff including receptionistsconcierge and bellstaff.
  • Scheduleand manage staffing levels to ensure adequate coverage at alltimes.
  • Conductregular performance evaluations and provide feedback and coachingto teammembers.

OperationsManagement:

  • Overseethe daily operations of the front desk ensuring smooth andefficient checkin/checkoutprocesses.
  • Manageroom assignments and reservations to maximize occupancy andrevenue.
  • Ensurecompliance with hotel policies andprocedures.

FinancialResponsibilities:

  • Assistin the development and management of the front officebudget.
  • Monitorand control expenses ensuring adherence to financialtargets.
  • Handlebilling and payment processes ensuring accuracy andefficiency.

CommunicationandCoordination:

  • Coordinatewith other departments (housekeeping maintenance etc.) to ensureseamless guestexperiences.
  • Communicateeffectively with staff and management providing regular updates andreports.
  • Handlecorrespondence and communication with guests travel agents andbookingplatforms.

TechnologyandSystems:

  • Ensureproper use and maintenance of front office systems andsoftware.
  • Trainstaff on new technologies and systemupdates.
  • Troubleshootand resolve technical issues related to front officeoperations.

QualityAssurance:

  • Monitorguest feedback and implement improvements to enhance guestsatisfaction.
  • Conductregular inspections of the front office area to ensure cleanlinessandorganization.
  • Maintaina high standard of personal appearance andprofessionalism.

Benefits CareerGrowth
Guest Services: Greet and welcome guests, providing a warm andfriendly environment. Address and resolve guest complaints andconcerns in a timely and professional manner. Ensure all guestinquiries and requests are handled promptly and efficiently. StaffManagement: Recruit, train, and supervise front office staff,including receptionists, concierge, and bell staff. Schedule andmanage staffing levels to ensure adequate coverage at all times.Conduct regular performance evaluations and provide feedback andcoaching to team members. Operations Management: Oversee the dailyoperations of the front desk, ensuring smooth and efficientcheck-in/check-out processes. Manage room assignments andreservations to maximize occupancy and revenue. Ensure compliancewith hotel policies and procedures. Financial Responsibilities:Assist in the development and management of the front officebudget. Monitor and control expenses, ensuring adherence tofinancial targets. Handle billing and payment processes, ensuringaccuracy and efficiency. Communication and Coordination: Coordinatewith other departments (housekeeping, maintenance, etc.) to ensureseamless guest experiences. Communicate effectively with staff andmanagement, providing regular updates and reports. Handlecorrespondence and communication with guests, travel agents, andbooking platforms. Technology and Systems: Ensure proper use andmaintenance of front office systems and software. Train staff onnew technologies and system updates. Troubleshoot and resolvetechnical issues related to front office operations. QualityAssurance: Monitor guest feedback and implement improvements toenhance guest satisfaction. Conduct regular inspections of thefront office area to ensure cleanliness and organization. Maintaina high standard of personal appearance andprofessionalism.

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