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Delivery Manager Data Domain

2 months ago


kolkata, India Vyana Consultancy Full time
JD: Clientrelationships Maintain positive relationships with clients andfrontend conversations with onshoreoffshore leads Provide regularupdates on servicedelivery and respond toclient inquiries and concerns ServiceDelivery Oversee the delivery of services and coordinate theefforts of different teams to ensure that services are delivered ina timely andefficientmannerService performance Track and monitor the performance of servicesidentify areas for improvement and implement changes asneeded SLA compliance Ensure that servicelevel agreements are met and that the services provided meet therequired quality standards Technology Priorexperience leading working on MDM projects Should have goodunderstanding of Informatica MDM Java Python SQL Well versedwithITIL practices anddelivery Governance Prepare and present thenecessary governance reports including any daily weekly and monthlyservice review reports OperationalExcellence Ensuring that resources are allocated and utilizedeffectively and that costs are kept withinbudget People Build and maintain highperforming teams and foster a positive working environment Be thefirst point of contact to address any resourcelevelchallengesContinuous Improvements Continuously evaluate and improve processesto ensure that services are delivered efficiently andeffectively

people management,data,continuousimprovement,operational excellence,teams,sla compliance,serviceperformance tracking,client relationship management,servicedelivery,projects,technology leadership,governance reporting,datadomain