Information Technology Service Delivery Manager
3 weeks ago
Location : Perungudi , chennai
Experience: 8+ years
Role DescriptionThis is a full-time on-site role as an Information Technology Service Delivery Manager at TECEZE in Chennai. The Service Delivery Manager will be responsible for overseeing day-to-day IT operations, managing IT service delivery, and ensuring effective IT service management. They will work closely with cross-functional teams to address service issues, implement service improvement plans, and ensure customer satisfaction. The Service Delivery Manager will also be responsible for monitoring performance metrics, managing vendor relationships, and ensuring compliance with IT policies and procedures.
IAct as the primary point of contact for clients regarding service delivery matters.Develop and maintain strong relationships with clients, understanding their business needs and ensuring that our services align with their objectives.Define service level agreements (SLAs) and key performance indicators (KPIs) in collaboration with clients, and ensure that they are met or exceeded.Monitor service performance and proactively identify areas for improvement, working closely with internal teams to implement necessary changes.Lead service review meetings with clients to discuss performance, address concerns, and identify opportunities for service enhancements.Manage escalations and resolve issues in a timely manner, ensuring minimal disruption to service delivery.Provide regular reports and updates to clients on service performance, highlighting achievements and areas for improvement.Stay up-to-date with industry trends and best practices in IT service management and incorporate them into our service delivery processes.
-
Information Technology Service Delivery Manager
3 weeks ago
chennai, India TECEZE Full timeCompany Description TECEZE is an IT service provider based in Chennai. We offer a wide range of services to businesses across all sectors, working with top vendor partners to deliver solutions that maximize the return on technology investments. Our team has extensive expertise and formal training, with a focus on providing 24/7 support and leveraging years...
-
Information Technology Service Delivery Lead
3 weeks ago
chennai, India TECEZE Full timeCompany Description TECEZE is an IT service provider based in Chennai. We offer a wide range of services to businesses across all sectors, working with top vendor partners to deliver solutions that maximize the return on technology investments. Our team has extensive expertise and formal training, with a focus on providing 24/7 support and leveraging years...
-
Information Technology Service Delivery Lead
2 weeks ago
Chennai, India TECEZE Full timeCompany Description TECEZE is an IT service provider based in Chennai. We offer a wide range of services to businesses across all sectors, working with top vendor partners to deliver solutions that maximize the return on technology investments. Our team has extensive expertise and formal training, with a focus on providing 24/7 support and leveraging years...
-
Manager Service Information
3 days ago
chennai, India Caterpillar Full timeJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
-
Associate Professional Service Delivery Coordinator
2 months ago
Chennai, India DXC Technology Full time**Essential Job Functions** - Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met. - Assists in interpreting demand forecasts and in planning and delivering of end-to-end services. - Maintains records of account specific service problems and assists in prioritizing work requests. -...
-
Service Delivery Manager
2 months ago
Chennai, Tamil Nadu, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 5 - 10%Service Delivery Manager Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial...
-
Service Delivery Manager
4 weeks ago
chennai, India Infotel UK Full timeInfotel UK, a leading provider of IT consulting and services, is seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in managing the delivery of IT services to our clients, ensuring high customer satisfaction and driving continuous improvement. Responsibilities ...
-
Service Delivery Manager
4 weeks ago
Chennai, India Infotel UK Full timeInfotel UK, a leading provider of IT consulting and services, is seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in managing the delivery of IT services to our clients, ensuring high customer satisfaction and driving continuous improvement.Responsibilities Manage...
-
Service Delivery Manager
2 weeks ago
Chennai, India Infotel UK Full timeInfotel UK, a leading provider of IT consulting and services, is seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in managing the delivery of IT services to our clients, ensuring high customer satisfaction and driving continuous improvement.Responsibilities Manage...
-
Service Delivery Manager
2 weeks ago
chennai, India Infotel UK Full timeInfotel UK, a leading provider of IT consulting and services, is seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in managing the delivery of IT services to our clients, ensuring high customer satisfaction and driving continuous improvement. Responsibilities ...
-
Head of Information Technology
1 month ago
Chennai, India Exela Technologies Full timeResponsibilities: Product Development: Lead the development of technology products and solutions that align with the company's strategic goals. Foster a culture of innovation and continuous improvement within the product development team. Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap. Customer...
-
Head of Information Technology
1 month ago
Chennai, India Exela Technologies Full timeResponsibilities:Product Development:Lead the development of technology products and solutions that align with the company's strategic goals.Foster a culture of innovation and continuous improvement within the product development team.Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.Customer Project...
-
Head of Information Technology
1 month ago
Chennai, India Exela Technologies Full timeResponsibilities:Product Development:Lead the development of technology products and solutions that align with the company's strategic goals.Foster a culture of innovation and continuous improvement within the product development team.Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.Customer Project...
-
Head of Information Technology
2 weeks ago
Chennai, India Exela Technologies Full timeResponsibilities:Product Development:Lead the development of technology products and solutions that align with the company's strategic goals.Foster a culture of innovation and continuous improvement within the product development team.Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.Customer Project...
-
Head of Information Technology
2 weeks ago
Chennai, India Exela Technologies Full timeResponsibilities: Product Development: Lead the development of technology products and solutions that align with the company's strategic goals. Foster a culture of innovation and continuous improvement within the product development team. Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap. Customer...
-
Head of Information Technology
2 weeks ago
Chennai, India Exela Technologies Full timeResponsibilities:Product Development:Lead the development of technology products and solutions that align with the company's strategic goals.Foster a culture of innovation and continuous improvement within the product development team.Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.Customer Project...
-
Service Delivery Manager
4 weeks ago
chennai, India Ensono Full timeAbout us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
-
Service Delivery Manager
1 month ago
Chennai, India Ensono Full timeAbout us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
-
Service Delivery Manager
2 weeks ago
Chennai, India Ensono Full timeAbout us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
-
Service Delivery Manager
2 weeks ago
chennai, India Ensono Full timeAbout us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
