Head of Information Technology
1 month ago
Responsibilities:
- Product Development:
- Lead the development of technology products and solutions that align with the company's strategic goals.
- Foster a culture of innovation and continuous improvement within the product development team.
- Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.
Customer Project Delivery:
- Oversee the successful delivery of customer projects on time, within budget
- Build strong relationships with key customers and ensure their satisfaction with our technology solutions.
- Proactively identify and address potential project risks and issues.
- Establish and maintain effective project management processes and methodologies.
Technical Support:
- Lead and manage a high-performing technical support team that provides exceptional customer service.
- Define and implement Service Level Agreements (SLAs) to meet customer needs.
- Continuously improve the efficiency and effectiveness of the technical support function.
Leadership and Management:
- Build and lead a high-performing and motivated technology team.
- Develop and mentor talented technology professionals.
- Create a collaborative and inclusive work environment.
- Partner effectively with other business units and leaders to achieve common goals.
Strategic Planning and Execution:
- Contribute to the development of the company's overall technology strategy.
- Translate the technology strategy into actionable plans and initiatives.
- Monitor and measure the performance of technology initiatives and make adjustments as needed.
- Stay informed of industry trends and best practices in technology.
Qualifications:
- 15+ years of experience in a technology leadership role.
- Proven track record of success in product development, project delivery, and technical support.
- Strong understanding of technology trends and best practices.
- Excellent communication, interpersonal, and leadership skills.
- Ability to build and maintain strong relationships with stakeholders at all levels.
- Experience working in a fast-paced, dynamic environment.
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