Head of Information Technology

1 month ago


Chennai, India Exela Technologies Full time

Responsibilities:

  • Product Development:
  • Lead the development of technology products and solutions that align with the company's strategic goals.
  • Foster a culture of innovation and continuous improvement within the product development team.
  • Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.


Customer Project Delivery:

  • Oversee the successful delivery of customer projects on time, within budget
  • Build strong relationships with key customers and ensure their satisfaction with our technology solutions.
  • Proactively identify and address potential project risks and issues.
  • Establish and maintain effective project management processes and methodologies.


Technical Support:

  • Lead and manage a high-performing technical support team that provides exceptional customer service.
  • Define and implement Service Level Agreements (SLAs) to meet customer needs.
  • Continuously improve the efficiency and effectiveness of the technical support function.


Leadership and Management:

  • Build and lead a high-performing and motivated technology team.
  • Develop and mentor talented technology professionals.
  • Create a collaborative and inclusive work environment.
  • Partner effectively with other business units and leaders to achieve common goals.


Strategic Planning and Execution:

  • Contribute to the development of the company's overall technology strategy.
  • Translate the technology strategy into actionable plans and initiatives.
  • Monitor and measure the performance of technology initiatives and make adjustments as needed.
  • Stay informed of industry trends and best practices in technology.


Qualifications:

  • 15+ years of experience in a technology leadership role.
  • Proven track record of success in product development, project delivery, and technical support.
  • Strong understanding of technology trends and best practices.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to build and maintain strong relationships with stakeholders at all levels.
  • Experience working in a fast-paced, dynamic environment.


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