Specialist M2M Delivery

3 weeks ago

noida, India Ericsson Full time

Description

Join our Team

About this opportunity

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do.

Will act as single point of contact for customer technical queries.
Should be able to provide workable solution to minimize the impact during major / critical network events.
Track product related issue and bring support to close solution for customers outstanding issue.
Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Subject Matter Expert in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform.
Multi-Vendor Platform i.e. Cisco/Huawei/Ericsson/Nokia/ZTE not mandatory but preferred.
Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could contribute into increasing the quality of the Packet Core Services - end to end.
Assess need for any system reconfigurations (minor or significant), make recommendations, and implement them as required.
Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes.
Provides input to and is a primary contributor to post mortem activities (RCA) related to network outages. Interact with the other Service areas (IP and Backbone) for continuous maintenance and monitoring of the Packet Core Infrastructure as necessary.

You will bring

Knowledge of Telecom Operations Practice
Applying Product Line Expertise : Ericsson/Juniper/IPWorks, Assisting in correcting capacity and performance related issues for all Packet Core Traffic

Key Qualification:

Education: B.E / B-Tech (E&C)
Experience: 8 to 12 years

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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