Cisco Voice Engineer

3 weeks ago

Chennai, India GlobalXperts Technology Full time

Job Title: Unified Collaboration Engineer

Location: Gurugram/Chennai (Work From Office)
Experience: 2+ years

Shift : Based on project

Key Responsibilities:

  • Deliver Professional Services (PS) for UC projects, including assessments, design validation, implementation, and migrations
  • Support implementation, configuration, and troubleshooting of Cisco UC products (CUCM, Unity, UCCX, IM&P, Expressway, etc.)
  • Providing core troubleshooting support including handling of escalations from L1 and assist L2 engineers when needed
  • Participate in UC deployments, platform upgrades, and integration projects for enterprise clients
  • Monitor system health and performance of UC platforms, including call quality and connectivity issues
  • Work on service requests and incident tickets related to UC systems in customer environments
  • Provide remote and on-site technical assistance for voice and collaboration issues
  • Assist in preparing and updating technical documentation, implementation guides, and client reports
  • Coordinate with networking, security, and infrastructure teams to resolve multi-domain technical issues
  • Ensure adherence to service SLAs, escalation paths, project timelines, and quality benchmarks
  • Participate in client meetings and discussions to provide technical insights and planning input

Required skills:

  • Strong knowledge of Cisco UC platforms:
  • Good understanding of SIP, H.323, MGCP, SRST, and Cisco voice gateway configurations
  • Basic understanding of Cisco routers and switches within a voice-enabled network
  • Experience with call routing, dial plans, voice mail systems, hunt groups, and conferencing solutions
  • Familiarity with monitoring and troubleshooting tools like RTMT, SolarWinds, Wireshark
  • Ability to diagnose and resolve issues related to QoS, call quality, codec mismatches, and media flow
  • Hands-on experience in project-based customer delivery (Professional Services model)
  • Excellent communication skills.

Job Type: Full-time

Pay: Up to ₹900,000.00 per year

Application Question(s):

    1. What is your current CTC in Lacs per annum?
    1. What is your expected CTC in Lacs per annum?
    1. How many years of experience do you have in unity?
    1. How many years of experience do you have in CUCM?
    1. How many years of experience do you have in Voice Gateways?
    1. How many years of experience you have in design , implementation , deployment and migration projects ?
    1. In how many days you can start with us if gets shortlisted ?
    1. Please rate your English communication skills out of 10 (1 is lowest and 10 is highest)
    1. Have you read the job description and comfortable to work on defined roles ?
    1. Please mention you top technical skills which makes you fit for this role ?
    1. Are you comfortable to work from office (Gurugram/Chennai)?
    1. Current location?

Work Location: In person

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