Reporting and Analytics Manager

4 days ago

Bengaluru, Karnataka, India Vitelco Full time

Vitelco provides IT services on CRM, Billing, Middleware, Mobile VAS, Business Intelligence and Big Data applications in Finance and Telecom sector since 2014. Our team have years of experience in managing and working with many global and national projects. Vitelco offers comprehensive services to customers with principle of "Versatile" and "Innovative". We are looking forward to work with Reporting and Analytics Manager who will take a role in our international projects in the telecommunication sector.

We are seeking a skilled Analytics and Reporting Specialist to join our team, responsible for providing critical insights and comprehensive reporting on marketing campaigns and Customer Lifecycle Management (CLM) activities. This role involves analyzing campaign performance, generating actionable insights, and delivering reports that drive data-informed decisions to optimize customer engagement and business outcomes.

This role is based in Kuwait. Currently residing in Kuwait or willing to move to Kuwait.

Responsibilities:

  • Analyze data from various sources and prepare comprehensive reports and critical insight reports related to campaigns and customer lifecycle activities and performances.
  • Create reports requested by customers and teams using reporting tools, and conduct analyses of postpaid and prepaid customers.
  • Produce reports that directly impact the customer lifecycle, such as KPIs and ROI, to measure campaign effectiveness.
  • Build regular dashboards and publish performance summaries.
  • Measure campaign performance using metrics such as customer acquisition, retention, engagement, and revenue growth for both postpaid and prepaid segments.
  • Use data analytics to understand customer segments, behaviors, and preferences.
  • Provide recommendations to improve customer experience and develop campaign strategies.

Required Qualifications:

  • At least 5+ years of experience in the telecommunications sector (preferably related to the customer lifecycle and/or Business Intelligence).
  • Minimum of 4 years of experience in analytical reporting and dashboard creation.
  • Strong attention to detail, excellent analytical thinking, and problem-solving skills.
  • Bachelor's or MBA degree in Data Analytics, Statistics, Marketing, Business, or a related field.
  • Minimum of 4 years of experience with data analysis tools, particularly SQL, Excel, and big data queries. Experience with tools like Tableau or Power BI is a plus.
  • Ability to manage large datasets while maintaining data integrity.
  • Strong communication skills with the ability to explain complex data to non-technical stakeholders.
  • Knowledge of campaign metrics, customer lifecycle management, and campaign performance concepts.
  • Proficiency in English.

Preferred Qualifications:

  • Extensive experience in campaigns, CRM, or customer-facing domains, and experience with customer lifecycle and campaign processes in large companies.
  • Ability not only to generate reports but also to define metrics, interpret data, and develop strategies accordingly.
  • Knowledge of Arabic - preferred but not required.
  • This role is based in Kuwait.

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