Administrative Assistant

2 months ago


pune, India PamTen Full time
Job Title: Administrative Assistant I
Location: Pune
Shift Timings: US Shift 6:30pm - 3:30am IST

EXPERIENCE
Graduates or 2-3 years of total work experience preferred.
Proficient in English Oral/Written

Experience in Document Verification, Validation, Reconciliation

POSITION SUMMARY:
Subject matter expert across client activation/transition/conversion projects by performing a set of complex operational activities.
SKILL SETS REQUIRED

Data analytics. Excellent verbal and written communication skills. Well versed with MS Office tools. Training skills. Reporting, Working knowledge of igrafX, Visio

PRIMARY RESPONSIBILITIES:
(Includes percentage of time spent over an average month or year on each responsibility - minimum percentage 10%)

Responsible for quality checking opening/maintenance/closing of client accounts on a standard system by logically interpreting the requests coming from the clients/client facing groups. Meeting the daily SLAs and avoiding risk events, trainings (functional, systems,) to all new joiners Processes all requests using established procedures by performing relevant checks and controls, under the close supervision of more senior staff to meet all defined SLAs and avoid risk events; perform periodic procedure reviews Needs to contribute to process efficiency ideas, re-engineering, and automation Active participation in RCA and error log analysis to avoid reoccurrence of errors/OREs via implementation of controls and identifying gaps if any May assist with the implementation of new software releases, coordinating dates of delivery for test and production. Provides technical support for conversions by investigating client issues and researching new functionality.

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