Specialist Retention-Card-Voice

4 weeks ago


bangalore, India Standard Chartered Bank Full time

RESPONSIBILITIES

Ensuring cards retention targets to be met Tracking and closure of all leads and follow ups Customer TAT to be maintained Ensure all relevant MIS etc are maintained and updated for all related activities High awareness of Product knowledge and process Correct communication of features and charges across a range of banking products as applicable Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Regulatory & Business Conduct

•Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)  Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

EDUCATION GRADUATE 

Our Ideal Candidate 

Copy and paste key skills, experience and qualifications required. 

SKILLS AND COMPETENCIES

Graduate Basic computer skills Customer service expertise Prioritization skills Organizational and leadership skills Uncompromising approach to customer service and problem resolution Team Leadership and Interpersonal skills Strong communication skills including good grammar and articulation Strong analytical skills Strong Presentation skills Positive, polite, cheerful and courteous Ability to work under pressure and multitask Manage conflicts and solve problems Good listening and sales skills

for job description.


  • Data Management Lead

    3 weeks ago


    bangalore, India JPMorgan Chase & Co. Full time

    We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little...


  • bangalore, India Razorpay Full time

    Hi All, Razorpay, Bangalore is hiring for Associate - Customer Retention and Renewal . We are looking for a outbound/inbound sales specialist with 2-5 years of relevant experience along with the below skill sets - Product focussed sales experience Must have experience in B2B Sales Analytical Skills should be good. Negotiating the appropriate price of the...


  • Bangalore/Gurgaon/Gurugram/Noida, India HuQuo Consulting Pvt. Ltd. Full time

    Job Overview :We are seeking a skilled and experienced professional for Credit Card Data Modernization and Data Analytics project. As a Credit Card Data Modernization Specialist, you will play a pivotal role in transforming the credit card data infrastructure for one of our US Banking clients, ensuring its alignment with modern technologies, and leveraging...


  • Bangalore/Gurgaon/Gurugram/Noida, IN HuQuo Consulting Pvt. Ltd. Full time

    Job Overview :We are seeking a skilled and experienced professional for Credit Card Data Modernization and Data Analytics project. As a Credit Card Data Modernization Specialist, you will play a pivotal role in transforming the credit card data infrastructure for one of our US Banking clients, ensuring its alignment with modern technologies, and leveraging...


  • bangalore, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-175977Work Experience 2-6 YearsJob TitleTechnical Process Specialist Responsibilities Troubleshot and performed tests to confirm product performance.• Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.• Performed root cause analysis of...


  • bangalore, India BT Group Full time

    Why this job matters  The Network Design Specialist (GMV Core) is an essential role responsible for the end-to-end design of our Global Managed Voice core network and deployed core voice capabilities, enabling rapid deployment underpinning new products and protecting revenues in excess of £0.5B . The GMV platform provides IP based telephony...

  • Creative Specialist

    1 week ago


    bangalore, India Scoo EV Full time

    About Scoo EV:“Scoo EV “ is an electric scooter rental platform that seeks to create a more sustainable environment by providing our customers with electric vehicles. “Scoo EV” focuses on providing high-quality EV rental service while maintaining our clients’ safety and hence contributing to a green environment.We provide, manage, safeguard &...


  • bangalore, India Unacademy Full time

    Position Title: YouTube Operations SpecialistLocation: Bengaluru, KarnatakaEmployment Type: Full-TimeOverview:We are seeking a highly organized and detail-oriented individual to join our team as a YouTube Operations Specialist. In this role, you will be responsible for managing the day-to-day operations of our YouTube channel(s), ensuring content is...


  • Telangana/Karnataka/Goa/Kolkata/Jharkhand/Bihar/Hyderabad/Warangal/Bangalore/Mysore/Jamshedpur/Ranch, India iimjobs Full time

    Role: Account Protection SpecialistJob description This position is responsible for providing excellent service to our valued U K Based customers whose accounts may have fraudulent activities As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our...


  • bangalore, India Biocon Full time

    Position Overview:As a Diversity, Equity, Inclusion, and Belonging Specialist at you Biocon will play a key role in advancing our DEIB initiatives across the organization. You will collaborate with various stakeholders to develop and implement strategies that promote diversity, equity, inclusion, and belonging.Collaborate with senior leadership, HR, and...


  • bangalore, India Siemens Healthcare Private Limited Full time

    SAP Archiving Specialist Overview The SAP Specialists will be part of aglobal Application Management support team with focus on Archiving interfacesand SAP ILM (Information Lifecycle Management). He/she will manage all Archivingtopics and related activities for our global SAP systems. With detailedknowledge of SAP Archiving standards and...


  • bangalore, India Cognizant Full time

    Process Specialist - Tech Support Qualification : Graduate (exclusion : BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility : Stakeholder/Business Management : • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development...


  • bangalore, India AWS India - Karnataka - D11 Full time

    Do you want to help businesses realize the full value of their investments in the public cloud? Are you excited by the opportunity to help organizations digitally transform their customer experiences through quantum improvements in business agility, staff productivity, operational resilience and total cost of ownership? AWS India is looking for a business...


  • Bangalore, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • Bangalore, India Cognizant Technology Solutions Full time

    Process Specialist - Tech SupportQualification:Graduate (exclusion:BE/BTech/MCA) or High School graduate or above as may be applicable in the GeoResponsibility:Stakeholder/Business Management: • They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer...


  • bangalore, India Cresc Datasoft Pvt. Ltd. Full time

    Job Position: AR Collection Specialist We currently have an excellent opportunity for an Accounts Receivable Collection Specialist to join our team. The Accounts Receivable Collector is responsible for verifying, entering and posting Accounts Receivable data through the use of a computer terminal. Analyze and verify correctness of accounts and make...

  • Java Specialist

    1 month ago


    bangalore, India Wipro Full time

    DearWe are having an great opportunity for Java fullstack and backendLocations:PAN INDIA Wipro locationsJob Description: Payment Card Experience is must to haveRequired Qualifications: 8+ Years• Solid hands-on experience in Java / J2EE & related technologies• Experience with Spring Security, Spring MVC and RESTful web/micro services• Solid experience...


  • bangalore, India Greenlight Full time

    Greenlight is seeking a Risk Management Specialist to join their Risk Operations team. Reporting to the Associate Manager, Risk Management, this role is pivotal in upholding the organization's financial integrity and protecting against fraud. If you're passionate about shaping a financially healthy and happy future for kids, this opportunity could be your...

  • Claims Specialist

    1 hour ago


    bangalore, India Sutherland Full time

    Claims HandlerExperience: 0.6 months to 4 years (Entry Level position)Location: Whitefield, Bangalore ( WFO )Shift :RotationalShift Timing: 3.30pm-12am / 6am-3pmJob descriptionSutherland is seeking a motivated and passionate person to join us as a Claims Specialist. If you are looking to build a fulfilling career and are confident you have the skills...


  • bangalore, India Zain Full time

    Job Description Note: This role will not be a direct employment with Zain Bahrain. It will be on an Outsource basis by our Outsource supplier. Job Purpose: The B2B Aftersales Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to...