Network Operations Center Team Lead

2 weeks ago


Chennai, Tamil Nadu, India HTC Global Services Full time
  • Bachelor's degree in computer science, computer engineering, or a similar field.
  • Good to have - CCNA, JNCIA or CISSP or relevant certifications

Experience :

  • Extensive experience working as an NOC engineer.
  • Proven experience troubleshooting network infrastructure based on SOP.

Skills :

  • In-depth knowledge of networking and devices like Cisco, Juniper, Palo Alto, VPN, and Access points.
  • Excellent troubleshooting skills.
  • Ability to work flexible hours & work well under pressure.
  • Good written and verbal communication skills.

Responsibilities :

  • Respond to network alerts and hardware malfunctions.
  • Diagnose and troubleshoot network errors.
  • Track and document network issues; compile incident reports.
  • Perform root cause analysis for future improvements.
  • Lead Bridge calls for P1/P2 issues.
  • Mentor and support L1 engineers.


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