Call Center Operations Manager

Sutherland is a pioneering digital transformation company that excels in delivering exceptional experiences for both customers and employees. With over 30 years of experience, we have established ourselves as trusted partners to our clients, striving to earn their trust every day.We are dedicated to creating seamless experiences that are instantaneous,...

Join us at Walmart Global Tech India as a Call Center Coordinator! In this role, you will play a vital part in ensuring that our customers receive the best possible service experience. You will be responsible for handling high volumes of incoming calls, chats, and emails from customers, stores, and associates, and resolving their queries and complaints in a...

Job Description: Name of the position: call Center Agent Experience: Min 1-4 Years from voice or Non-Voice background.Skills – Excellent CommunicationLocation – ChennaiSalary – UPTO 3.5 LPA Notice period - Immediate Joiners Job Description: Inbound/Outbound Calls II Good CommunicationPerform script (with necessary adjustments) to ensure...

Job Description: Name of the position: call Center Agent Experience: Min 1-4 Years from voice or Non-Voice background.Skills – Excellent CommunicationLocation – ChennaiSalary – UPTO 4 LPA Notice period - Immediate JoinersJob Description: Inbound/Outbound Calls II Good CommunicationPerform script (with necessary adjustments) to ensure...

Job OverviewWe are looking for a highly motivated Data Center Operations Manager to join our team. As a key member of our data center operations team, you will be responsible for managing the day-to-day operations of our data center facilities.Main Responsibilities:- Analyze and resolve Network Incidents/Problems and Service Requests.- Determine network and...

About the Role:We are seeking a highly skilled Operational Team Lead to join our team at Acura Solution. As an operational team lead, you will play a crucial role in ensuring the smooth operation of our contact center. Your responsibilities will include developing and implementing plans to achieve call center targets, ensuring seamless customer servicing,...

Join us at CapTalent HR as an Outbound Call Center Executive and take your career to the next level!We are seeking a highly skilled and experienced professional to join our team, delivering exceptional customer service and support to our clients.As an Outbound Call Center Executive, you will be responsible for initiating customer contact through phone calls,...

Job DescriptionDear Candidates,Greetings from Adapton Global Services.We are seeking an experienced Coworking Space Administrator to oversee the daily operations of our center in Perungudi, OMR. This role is responsible for managing memberships, client relations, and retention, as well as driving sales, occupancy, and revenue growth.The successful candidate...

About Client A leading NBFCJob Responsibities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service meeting or exceeding all KPIs and...

About Client: A leading NBFC Job Title: Contact Centre - Chief Manager Grade - M3 Location: Chennai Experience: 11+ years Job Responsibilities:Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety...

ROLES & RESPONSIBILITIES: To understand / analyze the nature of all channel Transactions reported by the customers at NCRP. To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). To ensure that the data entry in FRS is captured as per the voice of the customer. Post ascertaining the right party, caller will...

Overview:Ninjacart is a pioneering company in agritech, leveraging technology and data to organize the agri-commerce ecosystem. We empower farmers and other players, aiming to be the digital network for global agri-commerce.Responsibilities:Own the end-to-end operations of Collection Center/Fulfillment Center operations, First Mile Logistics, and last mile...

Job Description: Inbound/Outbound Calls II Good CommunicationPerform script (with necessary adjustments) to ensure consistency of sales programAnswer potential clients' questions Inform customers about the company's products/services and offers Train other telemarketers when requiredManage inbound/ outbound customer calls in a timely mannerGet leads...

Position: Center ManagerReporting to: Operations Manager**Summary of the role:**+ Operational (RO / Inventory / SCM)+ Administration of Center, Staff management, Stock /Indent Management, Clinical Quality.+ Patient Retention, Documentation, Grievances Redressal.+ Accountable for smooth functioning of the Dialysis unit.+ Staff management in the unit,...

Process Expertise Center ManagerWe are seeking an experienced Process Expertise Center Manager to join our team at Valeo. In this role, you will be responsible for managing the Process Expertise Center, coordinating with various teams, and ensuring the successful execution of processes.About the RoleThe Process Expertise Center Manager will be responsible...

Job SummaryWe are looking for an experienced Chief Quality Manager to lead our Field Operations team in Chennai. The successful candidate will have a proven track record of delivering high-quality projects and a strong understanding of quality management principles. You will be responsible for developing and implementing quality plans, conducting audits, and...

Job OverviewIDFC First Bank is seeking an experienced Call Centre Operations Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of call centre agents and coordinating operational recovery activities across a specific region.Key Responsibilities:Lead a team of call centre agents and coordinate operational...

Management LevelHRole- Principle process executiveJob DescriptionHigh Level SummaryThe Workforce Management Analyst will utilize data findings and analysis to identify process gaps and opportunities for increased service performance. Report information to the leadership team and provide recommendations for solutions. Essential Functions/Responsibilities...

Job Description This is a remote position.Are you a Student looking out for an Internship Opportunity, Apply for the Abhyaz Internships....MTC is looking for Operations Executive Intern who wants to gain industry experience in performing administrative tasks and support our Operations team. If you are ready to start your profession as an Operations...

Role Job Title Regional Debt Manager - Flows - Call CentreFunction Department Debt ManagementJob Purpose The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio of the assigned region It entails administering corporate policies and procedures and ensuring the front-end...