Regional Debt Manager-call Centre

2 weeks ago

Chennai, Tamil Nadu, India idfc first bank Full time

Role Job Title Regional Debt Manager - Flows - Call CentreFunction Department Debt ManagementJob Purpose The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio of the assigned region It entails administering corporate policies and procedures and ensuring the front-end delinquencies are minimized The role bearer is required to establish relationships inside and outside of the organization on opportunities to create value and has end to end collection responsibility for recovery of the assigned product contributing to the larger organizational objectives of the bank This is a critical role that has a direct impact on the financial institution s budget planning Roles Responsibilities Responsible to handle a region for collections of specific products Design strategies to minimize losses to the bank by effectively recovering debt owed to the bank by leveraging call centers based on the customer track record Design campaigns aligned to the overall collection strategy to ensure maximum recovery Handle customer escalations and provide different payment modes to customers to reduce bounce rates Collaborate with the external vendor agencies by on boarding them and providing them with training to enable maximum recovery Drive initiatives to reduce risk of fraud- Maintain and monitor dashboards to ensure high level of productivity Employ tools such as automation and drive digital initiatives to increase process efficiency Conduct detailed analysis of delinquencies and recommend changes to the product teams Ensure the successful adoption of internal compliances regulatory framework across the business Collaborate with the Head of Collections to drive down the net credit loss and delinquency metrics Train off roll manpower to enable optimal performance Recommend process changes in order to improve service efficiency and quality across the assigned region Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service Leverage in-house synergies through collaboration with internal stakeholders Attract and retain best-in-class talent for key roles in their reporting structure Education Qualification Graduation Bachelors in Technology Maths Commerce Arts Science Biology Business Computers Engineering Management Post-graduation MBA PGDMExperience 10 years of relevant experience IDFC FIRST Bank

  • Fertility Centre Liaison Officer

    6 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Company Overview:">GBR Fertility Centre is a leading provider of infertility treatments, offering a range of services including IUI, IVF, and ICSI. With over a decade of experience, the centre has established itself as a trusted partner for individuals facing challenges in natural conception.">Job Description:">The Customer Relations Executive will be...

  • Fertility Centre Liaison Specialist

    4 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Company Overview:GBR Fertility Centre is a renowned healthcare provider specialising in infertility treatments. With over a decade of successful experiences, the Centre has established itself as a trusted partner for individuals facing challenges in natural conception.The Centre's commitment to personalised care and innovative treatment options has earned it...

  • Debt Recovery Specialist

    1 day ago

    Chennai, Tamil Nadu, India Prolegion Full time

    Job Title: Debt Recovery SpecialistJob Summary:As a Debt Recovery Agent, you will be responsible for contacting debtors via phone to negotiate repayment terms and ensure timely recovery of outstanding debts. Your main objective will be to reduce debt amounts while maintaining a professional and compassionate approach.Responsibilities:Contact debtors via...

  • 3 Days Left Regional Debt Manager-flows-personal Loan

    4 weeks ago

    Chennai, Tamil Nadu, India idfc first bank Full time

    Role Job Title Regional Debt Manager-Consumer DurableFunction Department CollectionsJob Purpose The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio of the assigned region It entails administering corporate policies and procedures and ensuring the front-end...

  • Chief Manager- Contact Centre Operations

    4 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Client A leading NBFCJob Responsibities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service meeting or exceeding all KPIs and...

  • Chief Manager- Contact Centre Operations

    3 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Client: A leading NBFC Job Title: Contact Centre - Chief Manager Grade - M3 Location: Chennai Experience: 11+ years Job Responsibilities:Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety...

  • Fertility Centre Customer Liaison

    6 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Our Mission At GBR Fertility Centre, our mission is to provide exceptional patient care and support. We strive to be a leading fertility centre in Chennai, known for our personalized approach and commitment to excellence.About the RoleWe are seeking a skilled Customer Relations Executive to join our team in Chennai. As a key member of our customer relations...

  • Debt Manager-flows-cross Sell

    7 days ago

    Chennai, Tamil Nadu, India idfc first bank Full time

    Role Job Title Debt Manager-Flows- Cross SellFunction Department CollectionsJob Purpose The role bearer has the responsibility to plan organize direct and oversee the activities of the collections department It also includes managing the agencies associated with the company in their assigned territory The role bearer is responsible for the efficiency...

  • Fertility Centre Customer Engagement Specialist

    2 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Job DescriptionGBR Fertility Centre is committed to delivering personalized infertility care to individuals facing challenges in natural conception. As a key member of our team, the Client Services Executive will be responsible for managing client relationships, ensuring high levels of customer satisfaction, and providing exceptional customer...

  • Debt Manager-Flows-Central Settlements

    4 weeks ago

    Chennai, Tamil Nadu, India IDFC FIRST Bank Full time

    Job Title – Debt Manager- Flows- Central Settlements Department – Collections  Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for...

  • Control Centre Agent

    1 week ago

    Chennai, Tamil Nadu, India Nordex Group Full time

    REQUISITION ID:  9540 LOCATION:   Chennai DEPARTRMENT:  Control Centre YOUR TASKS: • Work as Agent in the Global Control Centre under a shift schedule 24/7 • Perform remote 1st level alarm resets based on defined handling instructions • Processing and solving of 1st level customer requests according to defined handling instructions  ...

  • Debt Manager-flows-2 Wheeler Loan

    10 hours ago

    Chennai, Tamil Nadu, India idfc first bank Full time

    Job Title - Debt Manager- Flows- 2 Wheeler LoanFunction - CollectionsJob Purpose The role bearer has the responsibility to plan organize direct and oversee the activities of the collections department It also includes managing the agencies associated with the company in their assigned territory The role bearer is responsible for the efficiency and...

  • Calling Partner

    4 weeks ago

    Chennai, Tamil Nadu, India Arting Digital Private Limited Full time

    Position Title:   Calling Partner (Kannada+English) Experience:      Fresher - 6 Months Budget:             20k + Incentives Location:          Chennai Work Mode:    onsite Skills:                 Voice Process/ Tele Calling, Kannada, English Education:        Any Degree Key Responsibilities:Conduct outbound and inbound calls...

  • Regional Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Novo Nordisk Full time

    Department – Obesity Business Unit Regional Manager / Senior Regional ManagerObesityChennaiWorking at Novo Nordisk is never just a job. It's the opportunity for a life-changing career. For over 100 years, Novo Nordisk has pioneered many therapeutic breakthroughs in diabetes care. As an employee at Novo Nordisk, you have the potential to make a difference...

  • Regional Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Novo Nordisk Full time

    Department – Obesity Business Unit Regional Manager / Senior Regional ManagerObesityChennaiWorking at Novo Nordisk is never just a job. It's the opportunity for a life-changing career. For over 100 years, Novo Nordisk has pioneered many therapeutic breakthroughs in diabetes care. As an employee at Novo Nordisk, you have the potential to make a difference...

  • Calling Partner

    4 weeks ago

    Chennai, Tamil Nadu, India Arting Digital Private Limited Full time

    Job Description Position Title:   Calling Partner (Kannada+English) Experience:      Fresher - 6 Months Budget:             20k + Incentives Location:          Chennai Work Mode:    onsite Skills:                 Voice Process/ Tele Calling, Kannada, English Education:        Any Degree Key Responsibilities:Conduct outbound...

  • Business Development Manager

    5 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Company DescriptionGBR Fertility Centre has over a decade of experience in treating patients with infertility, offering personalised care and a wide range of treatments including IUI, IVF, and ICSI. Headquartered in Chennai and with branches in Nellore & Tirupattur, the centre provides moral and emotional support to patients, ensuring they are well-informed...

  • Customer Relations Executive

    5 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Company DescriptionGBR Fertility Centre brings hope to individuals facing challenges in natural conception with over a decade of successful infertility treatments. The Centre offers personalized infertility care with a range of treatments including IUI, IVF, and ICSI, alongside necessary medical and surgical interventions and emotional support. GBR Fertility...

  • Customer Relations Executive

    6 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Company DescriptionGBR Fertility Centre brings hope to individuals facing challenges in natural conception with over a decade of successful infertility treatments. The Centre offers personalized infertility care with a range of treatments including IUI, IVF, and ICSI, alongside necessary medical and surgical interventions and emotional support. GBR Fertility...

  • Customer Relations Executive

    3 days ago

    Chennai, Tamil Nadu, India GBR Fertility Centre Full time

    Job DescriptionCompany DescriptionGBR Fertility Centre brings hope to individuals facing challenges in natural conception with over a decade of successful infertility treatments. The Centre offers personalized infertility care with a range of treatments including IUI, IVF, and ICSI, alongside necessary medical and surgical interventions and emotional...