Automation Lead

1 day ago

Gurugram, India Outworx Solutions Full time

Level - L2+L3

Heres a comprehensive Job Description for an Automation Lead focused on Systrack, ServiceNow, and Project Delivery, along with the required skill set:

Role Overview:

  • The Automation Lead will be responsible for designing, implementing, and managing automation solutions across enterprise platforms including Systrack and ServiceNow.
  • This role will drive operational efficiency, reduce manual effort, and enhance service delivery through intelligent automation and process optimization.
  • The candidate will also oversee automation-related project execution, stakeholder engagement, and continuous improvement initiatives.

Key Responsibilities:

Automation Strategy & Execution

  • Define and lead automation roadmap across Systrack and ServiceNow platforms.
  • Identify automation opportunities in ITSM, ITOM, ITAM, and workplace services.
  • Implement workflows, scripts, and bots to automate repetitive tasks and service requests.
  • Integrate Systrack analytics with ServiceNow for proactive incident detection and resolution.
  • Platform Expertise-
  • Configure and optimize ServiceNow modules including ITSM, ITOM, ITAM, and WSD.
  • Leverage Systrack for endpoint monitoring, user behavior analytics, and performance insights.- Develop and maintain automation dashboards and reporting tools.
  • Project Leadership-
  • Lead automation projects from initiation to delivery, ensuring timelines, quality, and stakeholder alignment.
  • Collaborate with cross-functional teams to gather requirements and deliver automation solutions.
  • Manage change control, documentation, and governance for automation initiatives.
  • Innovation & Optimization-
  • Drive initiatives like Zero Operations, Predictive Intelligence, and AI-readiness assessments.
  • Conduct tool maturity assessments and recommend enhancements.- Champion the use of GenAI and industry best practices in automation design.
  • Governance & Compliance
  • Ensure automation solutions comply with enterprise security, data privacy, and audit requirements.
  • Maintain SLA adherence and monitor automation performance metrics.

Required Skill Set:

Technical Skills-

  • Strong hands-on experience with ServiceNow (ITSM, ITOM, ITAM, WSD).
  • Proficiency in Systrack for endpoint analytics and automation triggers.
  • Expertise in scripting languages (JavaScript, PowerShell, Python).
  • Experience with workflow design, orchestration, and integration (REST/SOAP APIs).
  • Familiarity with automation tools like RPA platforms (e.g., UiPath, Automation Anywhere).

Project & Process Skills-

  • Solid understanding of ITIL processes and service management frameworks.
  • Proven experience in leading automation projects and managing cross-functional teams.
  • Ability to perform impact assessments, risk analysis, and change management.

Soft Skills-

  • Excellent communication and stakeholder management.
  • Analytical mindset with problem-solving capabilities.
  • Ability to work in a fast-paced, dynamic environment with minimal supervision.

Certifications (Preferred)-

  • ServiceNow Certified System Administrator Implementation Specialist.
  • ITIL Foundation or higher.
  • Systrack training or certification (if available).
  • RPA platform certifications.
  • Would you like this formatted into a downloadable job description document or tailored for a specific hiring level (e.g., senior, mid-level)

Tools and Technologies - Systrack, ServiceNow, Workflow orchestration ( Power Automate, Ansible, RPA etc)

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