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Microsoft Dynamics 365 Developer

3 months ago

Chennai, India HTC Global Services Full time

Experience: 5 Years to 9 Years

Job Locations: Chennai

Notice period: Immediate to 15 Days

MS Dynamic 365 - Developer

The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Servie

• Proficiency in designing, developing and implementing business processes, plugins and workflows

• Experience in designing and creating custom entities and relationships between those entities

• Experience in handling multiple business unit with data segregation and cross BU access/roles

• Experience in developing custom application using modern driven apps and have sound knowledge in security and role management

• Experience in integrating with external API and handling the user context using modern authorization/authentication

•Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint

•Experience of software development using Microsoft .Net, C#, JSON and jQuery

•Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps

•Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)

•Experience in developing automations using Power Automate and Power Apps

• Experience in developing application which can be published to Azure

• Experience in handling huge volumes of case and email records

• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application

• Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD

•Experience in designing and automating the survey forms using MS Forms Pro is a plus

•Experience in developing self service portals using Power Apps/Portals is a plus

• Experience in developing Power BI Dashboards & Reports is a plus

• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus


If interested drop your CV to


Thanks & Regards

Grace Vennamalla

HTC Global Services, Inc.

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