Nurse Manager

Company : Veterinary Hospital
Position : Nurse Manager
Job Location : Singapore
Desired skills and experience:
• A degree or diploma in veterinary nursing or general nursing.
• Any advanced diplomas or specialized veterinary nursing certifications like
Cert III or Cert IV
• At least 5 years of supervisory or managerial experience in veterinary nursing is
preferred
• Expertise in patient care, staff management, and clinical operations with
background in healthcare / hospital administration
• Ability to train and mentor nursing staff.
• Strong interpersonal and communication skills.
• Knowledge of veterinary healthcare protocols and compliance.
Role overview:
• The Nurse Manager leads the Veterinary nursing team, ensuring high
standards of patient care and clinical operations. This role focuses on nursing
staff management, patient care coordination, and improving quality of service.
• The position will be reporting to the Chief Operating Officer (COO) and will
work closely with the Specialists and Veterinarians to ensure smooth running
of all departments, and the hospital runs effectively, balancing financial goals
with patient care priorities.
• The Nurse Manager will have a dual role to head the nursing team at
Emergency & Critical Care (ECC) Department and take the responsibility to
lead the Nursing team for other clinical departments.
Job Description:
Hospital Operations
• Oversee daily operations across all clinical departments, ensuring
standardized workflows working together with the COO.
• Conduct annual operational audits to identify bottlenecks, aiming to reduce
patient downtime through optimized scheduling.
• Implement time-management initiatives to minimize workflow interruptions,
tracking improvement in operational smoothness quarterly.
• Maintain staff operational readiness through structured trainings on defined
Standard Operating Procedures (SOP’s).
ECC Service Management
• Maintain 24/7 ECC nurse availability, ensuring complete shift coverage with
minimal gaps affecting patient care.
• Utilize data-driven shift planning to optimize emergency staffing, ensuring
adequate resources during peak hours.
• Implement triage optimization techniques, leveraging digital platforms to
improve emergency case prioritization.
• Track ECC performance using clinical KPIs, including patient outcome success
rates and satisfaction metrics.
• Conduct regular ECC workflow analysis, streamlining patient intake processes
for improved emergency response times.
• Introduce training modules for ECC nurses, focusing on rapid decision-making
and high-pressure case handling.
• Establish real-time incident response teams, ensuring immediate intervention
in critical cases.
• Standardize ECC reporting and documentation, ensuring smooth case
transitions between departments.
• Foster collaboration between ECC staff and other hospital departments,
ensuring seamless patient care integration.
• Benchmark ECC patient recovery rates against industry-leading veterinary
hospitals, identifying areas for refinement.
Human Resource & Workforce Planning
• Implement mentorship and coaching initiatives for staff growth with nurse
training across hospital.
• Champion diversity and inclusion in hiring and workplace practices
• Address staff grievances and resolve conflicts promptly and fairly working with
the COO.
• Monitor and manage staff scheduling, attendance, and leave across the
hospital to ensure adequate shift coverage with minimal gaps affecting patient
care.
• Interact with Universities for internship and externship opportunities for nurses
• Manage and support Department Heads and attend interviews for nursing staff
selection.
• Address disciplinary issues for timely action for clinical staff

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