Chief Manager
4 weeks ago
Designation / Role - Chief Manager - Operations
Business Group - Retail
Stakeholder Management - Leadership team, Mid-level Management
Role Objective
- Responsible in the daily sales operation targets of the call centre, Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage
- Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site
- Manpower planning-Recruitment of CREs as per requirement, also ensure KPIs are met and maintained in line with company defined objectives
- Driving overall sales target
- Ensuring the process is compliant with the agreed quality guidelines
- Assisting in the development and implementation of projects to improve performance against targets
- Performance and identification of improvement areas
- Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them
- Seeking specialist support where appropriate
- Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Coaching and mentoring team leaders/managers while assisting in their training and development
- Budgetary management
Skill required -
- Negotiation and facilitation skills
- Excellent Communication Skills in English & Hindi
- Planning and organizational skills
- Excellent analytical skills
- Excellent presentation skills
Competencies Required:
- Target oriented
- Aggressive towards sales and Drive sales under pressure
- Continuous learning and feedback sharing to improve sales score
- Sound knowledge on CRM, dialer, WFM Required
Qualification / Experience-
- Full Time Graduate / Post Graduate -Preferably full time Graduate from a reputed institute
- 6 to 10 yrs. of experience((preferably managing Tele-sales campaigns)
- Proven track record with people, processes and performance
Contact Person:
Namrata Shinde
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