Assistant Manager, Product Delivery

Assistant Manager, Product Management-Pune, India
Are you ready to join an advanced team in a global company and participate in the creation and development of new products and features? Want to join an organization looking to disrupt the financial services industry? Join Western Union as an Assistant Manager, Product Management.

Western Union powers your pursuit
In this role you will work as a member of the Digital Product team. You will ensure that Western Union has best-in-class product capabilities, which will enable our customers to have the best possible experience. You will own and set the strategy for your product line and be accountable for execution upon that strategy.

Role Responsibilities

• We'll be looking for you to undertake product lifecycle management from ideation to launch and beyond.

• As part of your role, you shall undertake the following responsibilities. Analyse market trends, customer needs, and competitive landscapes to take informed product decisions.

• Think strategically and creatively to gather product and process insights from customers and key internal / external stakeholders.

• Define and prioritize product features, ensuring a seamless and user-centric experience along with supporting business case and mapping of KPIs for measuring performance and defining success targeted towards Growth of the product.

• Submit requirements via detailed stories as per the agile methodology, undertake RDW and grooming sessions with engineering and other cross-functional teams.

• Ensure the highest quality standards for products through quality testing standards.

• Collaborate with stakeholders across cross-functional teams and ensure clear communication of product goals, timelines, and milestones.

• Participate and assist in ensuring healthy product backlog and develop detailed product roadmaps, considering resource allocation, timelines, and dependencies.

• Ensure monitoring of key KPIs on a continuous basis. Undertake customer journey and engagement analysis at macro and micro levels to identify opportunities and problem areas with detailed analytical approach. Plan path to green for the opportunities and problem areas identified.

• Ensure customer focus by gathering and analysing customer journeys, feature performance, user testing, data-driven decision-making, reviewing customer feedback and incorporating insights into product improvements via optimizations.

• Undertake market research along with cross-functional teams to identify opportunities and threats in the industry.

• Stay abreast of emerging technologies and industry trends to maintain a competitive edge.

Role Requirements

• 6+ years of relevant work experience, with a minimum of 4 years of experience in digital product development and analytics.

• Undergraduate or graduate degree in business, engineering, or equivalent relevant experience.

• You'll have a strong interest in digital product, commercial aspects, analytics and competitive trends along with previous experience in digital product management with e-commerce or financial services or fintech industry

• Get things done attitude; with self-motivated, with the ability to "roll-up sleeves" and prioritize critical deadlines.

• Attention to detail and a penchant for creating great customer experiences.

• Ability to break down complex experiences into simple documents, stories, and flows. Experience in developing user flows and collaboration Diagrams.

• Experience with customer research and usability testing methodologies.

• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.

• Hands on experience in product development, optimization and new product initiatives process and product life-cycle management.

• Your expertise based on experience along with technical and business acumen should ensure superior customer experience and innovation along with supported business case

• Previous experience of lean and agile working methodologies.

• Team player with ability to prioritize workload in line with tight deadlines and under pressure.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund (EPF)

• Gratuity Payment

• Public holidays

• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave

• Annual Health Check up

• Hospitalization Insurance Coverage (Mediclaim)

• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance

• Cab Facility

• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.