Consultant
1 month ago
As a Consultant you will contribute to BGRS’ success by serving as the advisor to BGRS customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition of critical milestones in their journey and by offering additional program services, where appropriate.
**In response to the COVID-19 pandemic all interviews are being conducted virtually.
If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.
What You'll Be Doing
What You Bring to BGRS
Education/Experience
High school diploma or equivalent. University degree or 3-4 years’ work experience in a customer experience, customer service or business operations role. Cognitive Skills Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail. Experience of exercising judgement in owning complex processes, through to completion and resolution. Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently. Strong accountability for success of customer experience. Curiosity and hunger to learn and to grow alongside a transforming organization.Technology Skills
Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role. Embraces new technology and can easily incorporate into ways of working. Ability to navigate multiple technology platforms simultaneously.Social & Emotional Skills
Strong customer service and trusted advisor mindset in both proactive and reactive scenarios. Able to easily and quickly build trust across many persona/personality customer types. Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences. Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations. Strong collaborator and team player. Excellent written, verbal communication and interpersonal skills.What BGRS Offers
Competitive salary and incentive plans Workplace flexibility for a balanced work/life approach Comprehensive benefits packages and wellness program Generous company-paid vacation days and holiday time Challenging, collaborative, diverse corporate culture Ongoing opportunities for learning and career developmentWe have other current jobs related to this field that you can find below
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