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[28/06/2024] Senior Workforce Manager
5 days ago
Roles and Responsibilities:
Maximize Talent Utilization
- Minimize bench time and quickly assign employees to projects.- Develop and maintain a real-time dashboard to track bench strength, costs per skill, demand, and attrition.- Streamline processes for matching skills with project requirements.- Regularly review and update the skill inventory of bench employees.
Skill Development and Training
- Provide ongoing training and development opportunities to keep skills current and aligned with market needs.- Conduct regular skills assessments to identify gaps.- Encourage cross-functional training and rotations.- Schedule mandatory training sessions during bench time.- Partner with external educational institutions for specialized training (e.g., Coditas partnering with SCOE for Data Science training).
Resource Allocation and Management
- Efficiently allocate resources based on skill sets, availability, and project requirements.- Establish a dedicated resource management team.- Use tools to track project needs and match resources.- Coordinate closely with project managers to understand upcoming requirements.- Conduct workforce planning sessions and develop succession plans.- Implement a formal internal job posting system.- Proactively identify future tech requirements and keep talented professionals skilled through L&D tracks.
Talent Acquisition Support
- Collaborate with HR to provide insights and support recruiting strategies.- Share skill gap analyses with HR.- Participate in recruitment planning and interviews.
Talent Retention
- Implement strategies to keep talent engaged and reduce turnover.- Create engagement programs for bench employees.- Offer career development discussions and mentoring.- Provide clear career progression paths and growth opportunities.
Performance Management
- Track and evaluate performance to ensure high productivity.- Develop a robust performance tracking system.- Implement regular performance reviews and feedback sessions.- Set clear performance goals and KPIs for bench employees.
IT Support Tool Development
- Support the development and enhancement of IT support tools.- Collaborate with the IT department to identify tool requirements.- Allocate bench resources with IT skills to development projects.- Monitor and evaluate the effectiveness of developed tools.
You should have
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).- 8+ years of proven experience in resource management within an IT services firm.- Strong understanding of project management and workforce planning.- Excellent interpersonal and communication skills.- Proficiency in HR and project management software.- Ability to analyze data and make informed decisions.- Leadership experience with a track record of driving engagement and performance.- Ability to develop and maintain KPIs and dashboards to track various metrics related to bench strength, training, and performance.- Capable of developing and implementing strategic initiatives for talent utilization, skill development, and employee retention.
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