Systems Analyst 3-Support

3 weeks ago

gurugram, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.

Career Level - IC3

Detailed Job Description Minimum 7 years of experience in Oracle Identity and Access Management administration Responsible for installation, upgrade, configuration, troubleshooting, and ongoing maintenance of Oracle Identity and Access Management on UNIX/Linux environment. Demonstrated expertise with trouble shooting Oracle Access Manager, Oracle Identity Manager and Oracle Unified Directory/Oracle Internet Directory on Unix/Windows systems. Experience in documenting standard operating procedures (SOP) and work instruction (WI) to perform pre and post production support activities Resolves problems with IDM in the production environments. Analyzes the incidents and changes to ensure that they efficiently use IDM suits and recommends appropriate changes as necessary. Understanding of Enterprise directory architecture and design including directory schema, namespace and replication topology experience Experience preferred in the following areas: Role Based Access Control, User Reconciliation, Web Single Sign-on, Federated Identity , Connectors Experience in JDBC, well versed with API, Web Services and JNDI Experience preferred in Java development for OIM Adaptor configuration Knowledge with federated identity and web services security concepts such as SAML, WS-Federation and WS-Security a plus Analyzes the need for system back up, security, restart and recovery, balancing and controls; recommends approaches for meeting these needs. Knowledge on Performance tuning of OIM, OAM, OUD/OID, WLS,OHS Ensure that service level objectives are delivered and meet stakeholder expectations for quality. Must be able to manage project task execution independently and get all associated team members to deliver their tasks on time, both with and without direct authority. Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills. Able to provide 24x7 shift support as assigned. Demonstrated ability to perform competently under pressure, handling interruptions and changes without losing productivity. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.  A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported.  You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. 

SKILLS:

Identity Manager Access Manager Entitlements Server Enterprise SSO Adaptive Access Manager Identity Federation Internet Directory; Directory Server; Oracle Virtual Directory WebLogic Server IDCS (Identity Cloud Service) and CASB Experience in Oracle Cloud Infrastructure and other Cloud platforms Experience in development of OIM customizations Experience in integration with Applications and other Oracle products

ACS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.

Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator/Consultant/Support Engineer  BE/BTech and/or MS in Computer Science or equivalent preferred  Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

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