Delivery Lead/ Delivery Manager-Salesforce Admin

4 weeks ago

Gurgaon, India Acuity Knowledge Partners Full time
Acuity Knowledge PartnersAcuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and more.For more details, please visit Title- Delivery Lead / Delivery ManagerExperience Level- 8+ YearsDepartment-Sales OperationsLocation-Gurugram

Position reports to-Associate Director - GSO

Job purpose:

Acuity is looking to hire an experienced Salesforce Administration Professional who would be a part of its Sales Operations team. He / She would play a vital role in owning / managing salesforce CRM and providing end to end administrative solutions, constantly improving and enhancing our existing CRM processes, UI/UX, Reporting & Dashboarding and further promote adoption. As a critical salesforce.com team member, individual should be able to understand the existing system setup, suggest best practices / process improvement solutions aligned with the company’s CRM objectives and further provide solutions with clear CRM ownership.

Job responsibilities- Identifying and gathering user requirements and suggest best practices and scalable solutions for better user experience.- All tasks related to user license management – new user setup, deactivation, profile permission, sharing rules etc.- Salesforce configuration changes including – workflows, assignment rules, role hierarchy, approval processes, basic trigger, page layouts, process builder, sharing settings and dashboards and reports etc.- Liaise with Sales, Finance and Delivery owners to prepare the various reports in a timely and accurate manner- Frequent Org health checkup to identify underutilized or unused platform features. Doing security reviews and updating any new versions of different tools, certificates etc.- Liaising with stakeholders to understand their user experience and taking feedback for system upgradation. Drafting and executing the plan to implement the required changes.- Owning CRM data management process to improve data quality. Responsible for data management, data migrations (Via Data loader), data security, and data backup process.- Check user adoption and constantly working on automations of processes for better user experience.- Provide day-to-day support and problem resolution, including managing bug/feature request queue, troubleshooting and escalating issues when needed, and documenting and improving processes.- Providing training and required support to new joiner. Also, proactively communicating with users regarding new features implemented.- Maintain and update Salesforce related documents including design and technical document, User Manual etc.- Liaise with the AMC vendor for ongoing issue resolution, testing and platform improvement.

Key Competencies

- 8+ years of experience as Salesforce Administrator, should have experience on Sales Cloud. Salesforce.com. Any CRM related project management would be an added advantage.- Bachelor / Post graduate degree is a must.- Salesforce CRM Administration certification is a mandatory requirement. Any other certification e.g. Advanced Administrator will be an added advantage.- Will be positive to have fair understanding related new developments and enhancement requirements within Salesforce.com.- Possess exceptional verbal and written communication skills as well as the ability to communicate effectively at all levels of the organization so strong stakeholder management is a must.

please share your resume on

  • Delivery Lead/ Delivery Manager-Salesforce Admin

    3 weeks ago

    Gurgaon, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms,...

  • Delivery Lead/ Delivery Manager-Salesforce Admin

    4 days ago

    gurgaon, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms,...

  • Delivery lead/ delivery manager-salesforce admin

    7 days ago

    Gurgaon, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting...

  • Delivery lead/ delivery manager-salesforce admin

    2 weeks ago

    Gurgaon, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms,...

  • Salesforce Architect

    1 week ago

    Bangalore/Mumbai/Hyderabad/Jaipur/Pune/Gurgaon/Gurugram, India Salesforce India Private Limited Full time

    Job OverviewThe successful candidate will be responsible for designing and implementing Salesforce Industry-specific solutions, working closely with our sales and delivery teams to ensure customer success. As a Salesforce Technical Architect, you will become a deep product expert with Industry Financial Services Cloud applications.Key ResponsibilitiesLead...

  • Salesforce Technical Architect

    2 weeks ago

    Bangalore/Mumbai/Hyderabad/Jaipur/Pune/Gurgaon/Gurugram, India Salesforce India Private Limited Full time

    Job Description: We are seeking a highly skilled Technical Architect to support the full implementation lifecycle of our Salesforce Financial Services Cloud solutions. As a Technical Architect, you will be responsible for designing and building enterprise application End-to-End solutions, working closely with our sales and delivery teams to ensure customer...

  • Delivery Manager

    2 months ago

    gurgaon, India IGT Solutions Full time

    Delivery Manager/ Delivery Head Exp:15+ Years(Permanent Remote) We are seeking a seasoned Senior Delivery Manager with over 18 years of experience in managing complex data and digital projects. The ideal candidate will possess a strong background in EBITA management, cost planning, and budgeting. This role requires a strategic leader adept at delivering...

  • Delivery Manager

    4 days ago

    gurgaon, India IGT Solutions Full time

    Delivery Manager/ Delivery Head Exp:15+ Years(Permanent Remote) We are seeking a seasoned Senior Delivery Manager with over 18 years of experience in managing complex data and digital projects. The ideal candidate will possess a strong background in EBITA management, cost planning, and budgeting. This role requires a strategic leader adept at delivering...

  • Delivery manager

    3 weeks ago

    Gurgaon, India IGT Solutions Full time

    Delivery Manager/ Delivery Head Exp:15+ Years(Permanent Remote) We are seeking a seasoned Senior Delivery Manager with over 18 years of experience in managing complex data and digital projects. The ideal candidate will possess a strong background in EBITA management, cost planning, and budgeting. This role requires a strategic leader adept at delivering...

  • Delivery Manager

    1 month ago

    Gurgaon, India IGT Solutions Full time

    Delivery Manager/ Delivery HeadExp:15+ Years(Permanent Remote)We are seeking a seasoned Senior Delivery Manager with over 18 years of experience in managing complex data and digital projects. The ideal candidate will possess a strong background in EBITA management, cost planning, and budgeting. This role requires a strategic leader adept at delivering...

  • Delivery manager

    7 days ago

    Gurgaon, India IGT Solutions Full time

    Delivery Manager/ Delivery HeadExp:15+ Years(Permanent Remote)We are seeking a seasoned Senior Delivery Manager with over 18 years of experience in managing complex data and digital projects. The ideal candidate will possess a strong background in EBITA management, cost planning, and budgeting. This role requires a strategic leader adept at delivering...

  • Delivery Manager

    4 weeks ago

    Gurgaon, Haryana, India Guardian Life Full time

    Job Title: Delivery ManagerJob Summary:We are seeking an experienced Delivery Manager to lead our RPA program delivery team. The successful candidate will have a strong background in project management, with a focus on RPA and automation.Key Responsibilities:Lead the RPA program delivery team to ensure successful project deliveryDevelop and implement project...

  • Senior Service Delivery Manager, Firmwide Outsourced Solutions and Managed Services

    3 weeks ago

    Gurgaon, Haryana, India RSM Delivery Center Private Limited (India) Full time

    About RSM Delivery Center Private Limited (India)We are the leading provider of professional services to the middle market globally, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience, and our ability to be compelling to our clients.The RSM US Offices...

  • Delivery Manager

    3 weeks ago

    Gurgaon, Haryana, India Guardian Life Full time

    Job Title: Delivery ManagerJob Summary:We are seeking a skilled Delivery Manager to lead our RPA program delivery team. The ideal candidate will have a strong background in IT service management, project management, and RPA technology.Key Responsibilities:Lead the RPA program delivery team to ensure successful project execution.Develop and implement project...

  • Data delivery Lead

    4 days ago

    gurgaon, India RSA Full time

    The Data Delivery Lead is responsible for the end-to-end delivery of complex data initiatives within a data project or programme. This role involves planning, overseeing, governing, and reporting on the execution of data platforms, products, architecture, and management. The Data Delivery Lead ensures alignment with the RSA business and data strategy and...

  • Data delivery Lead

    5 days ago

    gurgaon, India RSA Full time

    The Data Delivery Lead is responsible for the end-to-end delivery of complex data initiatives within a data project or programme. This role involves planning, overseeing, governing, and reporting on the execution of data platforms, products, architecture, and management. The Data Delivery Lead ensures alignment with the RSA business and data strategy and...

  • Data delivery lead

    5 days ago

    Gurgaon, India RSA Full time

    The Data Delivery Lead is responsible for the end-to-end delivery of complex data initiatives within a data project or programme. This role involves planning, overseeing, governing, and reporting on the execution of data platforms, products, architecture, and management. The Data Delivery Lead ensures alignment with the RSA business and data strategy and...

  • Data delivery Lead

    5 days ago

    Gurgaon, India RSA Full time

    The Data Delivery Lead is responsible for the end-to-end delivery of complex data initiatives within a data project or programme. This role involves planning, overseeing, governing, and reporting on the execution of data platforms, products, architecture, and management. The Data Delivery Lead ensures alignment with the RSA business and data strategy and...

  • Data delivery Lead

    16 hours ago

    gurgaon, India RSA Full time

    The Data Delivery Lead is responsible for the end-to-end delivery of complex data initiatives within a data project or programme. This role involves planning, overseeing, governing, and reporting on the execution of data platforms, products, architecture, and management. The Data Delivery Lead ensures alignment with the RSA business and data strategy and...

  • Delivery Manager

    4 weeks ago

    Gurgaon, Haryana, India Guardian Life Full time

    Job DescriptionJob Title: Delivery ManagerJob Summary: We are seeking an experienced Delivery Manager to lead our RPA program delivery team. The successful candidate will have a strong background in IT service management, project management, and business process automation.Key Responsibilities:Lead the RPA program delivery team to ensure successful project...