Technical Support Analyst- ITSM

4 days ago

Pune, India BMC Software Full time

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
  • You will be escalating issues and works directly with Research and Development to resolve complex support problems.
  • You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.
  • You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues
  • As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

To ensure youre set up for success, you will bring the following skillset & experience:

  • You can embrace, live and breathe our BMC values every day
  • You Should 6+have experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.
  • You have in depth troubleshooting and analytical knowledge in these BMC product areas.
  • You have bachelors degree from any stream Full Time
  • You are comfortable with Periodic weekend work (will likely be required).

  • Lead, ITSM

    2 days ago

    Pune, Maharashtra, India Evolent Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We...

  • ServiceNow ITSM Developer

    2 weeks ago

    Pune, Maharashtra, India Capgemini Full time

    Job DescriptionChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...

  • Evolent Health

    16 hours ago

    Pune, India Evolent Health Full time

    What Youll Be Doing : Lead Analyst ITSM : - Lead Analyst ITSM at Evolent serves as an experience individual who would support in leading ITSM initiatives across the Enterprise IT landscape.- Individual would be responsible to drive initiatives with the team and act as SPOC for queries and escalations alongside oversee operational activities for ITSM...

  • ▷ Urgent: Lead, Itsm

    12 hours ago

    Pune, Maharashtra, India Evolent Health Full time

    Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered Our pursuit of this mission is the driving force that brings us to work each day We believe in embracing new ideas challenging ourselves and failing forward We respect and celebrate individual talents and team wins ...

  • ITSM Tech Lead

    4 days ago

    Pune, India Emergys Full time

    Experience: 8-10 years Location: Pune, India Type of Employment: Permanent Role: ServiceNow ITSM Lead Qualification: B.E Computer or IT/ MCS/MCA equivalent Job Overview:The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM,...

  • Servicenow Itsm-technical Consultant

    2 weeks ago

    Pune, Maharashtra, India Fujitsu Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Presales Lead

    7 days ago

    Pune, India Hadron GBS Full time

    Job Title : Presales LeadLocation : Baner, Pune (Work from Office)Experience : 2 to 5 yearsJob Type : Full-timeAbout the Role :Are you passionate about crafting solutions that win deals? We're looking for a dynamic Presales Lead who can bridge the gap between client needs and technical solutions, combining technical know-how with business acumen....

  • Entra ID Support Analyst

    6 days ago

    Pune, Maharashtra, India GSN Consulting Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Hi,Wishes from GSN Pleasure connecting with youWe been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years.At present, GSN is hiring Entra ID Support Analyst for one...

  • Entra ID Support Analyst

    4 days ago

    Pune, India GSN Consulting Full time

    Hi, Wishes from GSN Pleasure connecting with you We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. At present, GSN is hiring Entra ID Support Analyst for...

  • Technical Support Analyst

    2 days ago

    Pune, Maharashtra, India BMC Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovationBMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent.Here is how,...