Technical Support Analyst

2 days ago

Pune, Maharashtra, India BMC Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.

You will be escalating issues and works directly with Research and Development to resolve complex support problems.

You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies.

You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues

As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

To ensure youre set up for success, you will bring the following skillset & experience:

You can embrace, live and breathe our BMC values every day

You have 2+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint.

You have in depth troubleshooting and analytical knowledge in these BMC product areas.

You have bachelors degree from any stream Full Time

You are comfortable with Periodic weekend work (will likely be required).

  • Technical Support Delivery Analyst

    1 week ago

    Pune, Maharashtra, India Workday Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Technical Support Analyst

    2 weeks ago

    Pune, Maharashtra, India Creative Hr Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Hiring: Alert Monitoring & Tech Support AnalystHealth domain preferred.Location: Pune | Experience: 3-10 years | Key Skills (e.g., Linux, PostgreSQL, Troubleshooting, PACS, HL7, DICOM

  • IT Technical Analyst

    1 week ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The IT Technical Analyst provides technical expertise in application and infrastructure systems to support business requirements. This role involves translating business needs into technical specifications, designing and configuring IT solutions, and supporting global users with a focus on the APAC region. The analyst will also be responsible for production...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday Full time

    Job DescriptionYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of...

  • Senior Technical Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support Analyst Role OverviewThe ideal candidate will provide exceptional technical support to customers, ensuring seamless communication and efficient resolution of issues. Key responsibilities include performing ticket analysis, service interruption analysis, and triaging of issues to ensure timely resolution within agreed SLAs.

  • Technical Support Associate

    2 weeks ago

    Pune, Maharashtra, India Hiresquad Full time ₹ 3,00,000 - ₹ 45,00,000 per year

    / Technical Support / International BPOTechnical Support Analyst || International BPO 'CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLYLOOKING FOR IMMEDIATE JOINERFRESHER CAN ALSO APPLY (Must have Technical Knowledge )OR1 Yr of Technical Support Exp (Must have Technical Knowledge )Salary Based on the Exp of CandidateWORK FROM...

  • Support Analyst

    2 weeks ago

    Pune, Maharashtra, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings,...

  • Technical Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionAs a Service Desk Analyst, you will be the primary point of contact for customers seeking technical support. Your role will involve receiving and logging incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.Diagnose complex technical problems with computer hardware, software, network...

  • Support Analyst

    1 week ago

    Pune, Maharashtra, India Idox Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Support Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based)About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...

  • Technical Analyst

    2 weeks ago

    Pune, Maharashtra, India People Prime Worldwide Full time

    About Client: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business...