IT Support Engineer.

3 weeks ago

hyderabad, India ZF Group Full time

Responsibilities

Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas. Implement, adjust and improve service process Active analysis current process landscape and applications to make sure Service Support processes are aligned with actual landscape Communicate proactive new workflows and process changes on several levels involved in Service Support Act as direct contact for external / internal service providers Release and upgrade coordination/delivery. Project work in cooperation with the build area, e.g. preparations for acceptance tests reg. product release into operation. Coordination client install, package design and deployment. Updating handling instructions, documentations and knowledge base articles. Consulting and cooperating with other global IT teams.

  Your Profile:

Degree in Informatics, Information Technology, Computer Science, Electronics, Engineering or similar; 2 - 3 years job related experience as well as self-dependent and target oriented decision making to handle Requests and Incidents reported by Customers Experience providing customer support and resolution of technical issues; Proven analytical abilities in addition to strong troubleshooting and diagnostic skills; Good communication skills verbally and written; Good English language skills are a must. Experience with ITIL Service Management, certification a plus

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