Support Engineer

3 weeks ago

Hyderabad, India LTIMindtree Full time

Soft Skills
Leadership - handle technically challenging and politically sensitive customer situations
Strong communications skills – Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
Demonstrable troubleshooting skills
Cross-team collaboration

Must have -
windows Autopilot application, packaging, and Deployment.
Overview on Azure active directory, Conditional access, Licensing and enrollment .
Platforms – Windows IOS , MAC OS, Android (Hands on experience )
RESPONSIBILITIES
Windows Server internals, Microsoft Intune , SCCM, PowerShell Active Directory, Exchange, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), DNS and DHCP –
Experience in Integrate existing System Center Configuration Manager infrastructure (SCCM) with Intune, manage PCs, Macs, and Unix/Linux servers, as well as mobile
Understanding on Mobile Device Management(MDM) and Mobile Application Management(MAM)
Understanding on Rights management
Provide resolutions for complex customer issues on Troubleshooting skills
Shell scripting is required. PowerShell scripting, Windows/ batch script development and troubleshooting is required.
Design and implement Microsoft System Center deployments
Must be Good in PC management
Provide support for System Engineer who design, install, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications
Provide support for system administrator who does administration by deploying software and configuring Windows Firewall settings on computers based upon policies
Good understanding on Windows Firewall, group policies and security
Windows Azure is desired.

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