Support Engineer

1 week ago

Hyderabad, India ValueLabs Full time

Experience: 3+ Years

Location: Hyderabad

Primary skill set: Application & Production Support, SQL

Shift Timings: 6 AM to 3 PM OR 9 AM to 6 PM

Notice period: Immediate to 20 days.


Application Customer Support Engineer

  • We are seeking a highly skilled and experienced Application & Production Support Specialist with strong SQL skills to join our team.
  • The ideal candidate will have a solid understanding of database management, SQL, and experience working in a fast-paced, dynamic environment.
  • The primary responsibility of this role will be to provide support for our applications and production systems, ensuring optimal performance and reliability.


Job Summary

  • The Application Customer Support Engineer (ACSE) provides in depth, high-level technical support to customers.
  • The ACSE maintains systems-level expertise and root cause-level troubleshooting while resolving
  • advanced technical issues for our customers.
  • ACSE’s follow technical support industry standard best practices, concepts, and procedures. A
  • certain degree of creativity and latitude is required.
  • ACSE’s works with the wider Support organization and cross functional teams to ensure that issues
  • are resolved in a timely fashion, promoting customer satisfaction and loyalty.
  • ACSE’s are responsible for the identification and reporting of software defects to engineering while providing interim solutions and workarounds when necessary.
  • Full product training will be part of the on-boarding process for the successful candidate.


Knowledge, Skills and Abilities

  • Experience in troubleshooting/supporting web-based applications.
  • Competent in MSSQL, able to write and understand queries involving joins across multiple tables.
  • Competent in using in built browser tools to trouble shoot customer issues.
  • Superior Trouble shooting skills.
  • Excellent customer relationship and advocacy skills.
  • Attention to detail.
  • Solid written and communication skills
  • Experience of working on Cloud architecture

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