English Language Expert

4 weeks ago

Mumbai, India Curiotory Full time
Job Title: English Language Customer Support SpecialistLocation - RemoteCompensation - 4 LPARelocation travel and 15 days accommodation will be provided

Job Overview:

We are seeking a English language expert to join our team as a Customer Support Specialist, providing voice and phone support to English -speaking customers. The ideal candidate will have excellent communication skills in both English, as well as a strong understanding of customer service principles. This role requires the ability to effectively troubleshoot and resolve customer issues over the phone while maintaining a high level of professionalism and empathy.

Responsibilities:Provide exceptional customer support to English -speaking customers via phone calls, ensuring their inquiries and concerns are addressed promptly and effectively.Serve as the primary point of contact for English -speaking customers, assisting them with product-related questions, technical issues, and order inquiries.Utilize active listening skills to understand customer needs and concerns, demonstrating empathy and patience throughout the interaction.Troubleshoot and resolve customer issues in a timely manner, escalating complex issues to higher-level support teams when necessary.Document customer interactions accurately and thoroughly in the company's CRM system, including details of the issue, resolution provided, and any follow-up actions required.Collaborate closely with internal teams such as product development, sales, and logistics to ensure timely resolution of customer issues and enhance overall customer satisfaction.Stay up-to-date on product knowledge, company policies, and industry trends to effectively assist customers and provide accurate information.Contribute to ongoing process improvements and initiatives aimed at enhancing the quality of customer support and overall customer experience.

Qualifications:Fluency in spoken and written English is essential, with a strong command of formal and informal language styles.Proficiency in English is required to effectively communicate with internal teams and stakeholders.Previous experience in customer support or a related field is preferred, with a proven track record of delivering high-quality service to customers.Excellent communication skills, including active listening, clear verbal expression, and professional phone etiquette.Strong problem-solving abilities, with the capacity to think quickly and logically under pressure.Ability to multitask and prioritize tasks effectively in a fast-paced environment.Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.Familiarity with CRM software and support ticketing systems is a plus.Flexibility to work shifts that may include evenings, weekends, and holidays, based on customer support needs.

Location: RemoteEmployment Type: Full-time

Join our team and be part of a dynamic customer support environment

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