Key Account Manager- Bangalore

5 days ago


bangalore, India Delhivery Limited Full time

Delhivery is hiring for Key Accounts Manager for Bangalore location.


Job Description


Responsible for achieving revenue and volume growth targets for assigned accounts

- Ensure Collectibles and Outstanding is within the agreed Credit Period

- Develop and record business understanding of clients on CRM

- Cross-Sell various VAS (Value Added Services) offered by Delhivery

- Whatsapp NDR verification

- Communication Module

- Identification & execution of growth levers for volume and revenue growth

- Managing Commercial expectations of clients within agreed margin guardrails

- Operational levers like reducing RTO, ensuring high SLA

- Establish Founder/Co-Founder level connections across the client portfolio

- Identify reasons for any downtrend and record the next steps on CRM for execution

- Cross-Sell Delhivery’s Lines of Business where applicable - B2C Heavy, LTL, Warehousing, Cross-Border


Key Skills

- 1-2+ yrs previous experience in SME Account Management or Inside Sales

-Comfortable in calling Office, and Excel - Use of Pivot Tables, vlookup, logic formulas

-Good communication skills - English & Hindi

-Data-oriented and Systematic approach


Good to have

-Used some CRM previously - Salesforce/Hubspot/Leadsquared/Zoho


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