Support operations specialist for ai product | remote | uk timings | multiple positions

3 weeks ago

Kottayam, India GoZupees — Building AI Agents For Tomorrow Full time

Multiple Positions • Remote • Full-TimeCompany: Go Zupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About Go ZupeesGo Zupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols.Key Responsibilities • Respond to customer queries via email and chat within SLAs. • Log, categorize, and close tickets with accuracy and clarity. • Troubleshoot first-level issues with AI agent setup or usage. • Escalate complex cases with full context and documentation. • Identify recurring issues and update FAQs or SOPs. • Meet key performance metrics like First Response Time and CSAT.What You’ll Bring • 3+ years of experience in email/chat-based support or support operations. • Excellent written English with a professional, neutral tone. • Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk. • Strong ownership, attention to detail, and calm problem-solving approach. • Awareness of data privacy and basic GDPR principles.Preferred Experience • Prior exposure to Saa S or AI product support. • Experience serving UK, US or European clients. • Process-driven and strong in documentation.What We Offer • Remote-first role (Preference: Gurgaon/NCR). • Comprehensive AI product training as part of onboarding. • Opportunity to work on a fast-growing AI product with global reach. • Clear progression to L2, QA, or Client Success roles.How to ApplyApply directly on or send your CV to with the subject line: Application – Support Operations Specialist 

  • Customer Support Specialist

    4 days ago

    Kottayam, India Scry AI Full time

    Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...

  • Part-Time Odoo Engineer

    3 days ago

    Kottayam, India Donau Consulting Full time

    About Us We’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations. Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient. The Role We’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    10 hours ago

    Kottayam, India Donau Consulting Full time

    About Us We’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations. Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient. The Role We’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    4 days ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    4 days ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    2 days ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    20 hours ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    12 hours ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    2 days ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...

  • Part-Time Odoo Engineer

    3 days ago

    Kottayam, India Donau Consulting Full time

    About UsWe’re a problem-solving IT consultancy helping small and mid-sized businesses digitalize and automate their operations.Our projects range from workflow optimization and system integration to custom business automation — built to make processes faster, smarter, and more efficient.The RoleWe’re looking for a hands-on, flexible, hands-on, and...