Customer Support Specialist
4 days ago
Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio , Auriga , and Concentio streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence. We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools. Role Overview As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance. You will serve as a subject matter expert (SME) for Scry AI's solutions such as Collatio - Intelligent Document Processing, Auriga - Knowledge Assistant, and Concentio - Edge AI, assisting clients in effectively using our platforms. This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support. Key Responsibilities Customer Support & Issue Resolution Respond to customer queries via email, chat, and calls in a timely and professional manner. Troubleshoot technical/product issues and escalate when required. Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system. Product Guidance & Training Assist clients with product setup, onboarding, and feature adoption. Create help articles, FAQs, and knowledge base entries to improve self-service. Conduct product walkthroughs and training sessions for users. AI-Driven Support (SME Role) Leverage Auriga to provide context-aware answers and quick resolutions. Use Collatio to extract relevant information from client documents during support cases. Track support analytics (response times, resolution rates, CSAT) to identify improvement areas. Customer Success & Feedback Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support. Capture customer feedback and share with product teams for enhancements. Proactively identify adoption barriers and recommend solutions. Required Qualifications & Skills 2+ years of experience in customer support, client success, or technical support roles. Strong communication skills with fluency in English (additional languages a plus). Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot). Basic technical troubleshooting and product demo skills. Strong problem-solving, patience, and customer-first mindset. Experience with AI-driven or SaaS product support preferred. Our Ideal Candidate Is empathetic, resourceful, and proactive in resolving client issues. Enjoys working with technology and can simplify complex solutions for users. Thrives in a fast-paced environment while maintaining attention to detail. Sees customer feedback as an opportunity to continuously improve. Tip for Candidates If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.
-
Kottayam, India GoZupees — Building AI Agents For Tomorrow Full timeMultiple Positions • Remote • Full-TimeCompany: Go Zupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About Go ZupeesGo Zupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations Specialists...
-
Customer Support
1 week ago
Kottayam, India Ennexa Technologies Full timeEnnexa Technologies Pvt. Ltd is a fast growing IT service provider based in Kerala Kottayam. Our prime focus is web-based customer service and engagement software. We have a well-established track record and our services have always exceeded customer satisfaction. Enroot to expansion and cohesive development, we are looking for talented, passionate Customer...
-
Sales Specialist
1 week ago
Kottayam, Kerala, India Trinaya Healthcare Full time ₹ 6,00,000 - ₹ 8,00,000 per yearCompany DescriptionGuided by vision, Trinaya Healthcare is dedicated to innovating holistic healthcare solutions for individuals, hospitals, and communities. Our approach is rooted in trust, care, and belief, ensuring excellence and integrity in every aspect of our services. We strive to make a meaningful impact on the health and well-being of our clients...
-
Api integration support specialist
2 weeks ago
Kottayam, India AppDesk Services Full timeAPI Integration Support SpecialistCompany OverviewWe are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.Position SummaryThis role...
-
▷ (3 Days Left) Microsoft D365 FO Specialist
3 weeks ago
Kottayam, India Exusia Full timeJob Description: D365FO Functional Specialist Position Title: D365FO Functional Specialist Location: Niles, IL Employment Type: Full-Time Position Overview We are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment. This role is focused on driving business process improvements and...
-
Senior Operations Specialist
3 weeks ago
Kottayam, India InstaService Full timeJob Title: Senior Operations Specialist Location: Remote (India-based role) Job Type: Full-Time About InstaService InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home...
-
Customer Care Executive
5 days ago
Kottayam, India M Fine Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Customer Support Female
7 days ago
Kottayam, India Insure Full timeModifying sales pitches in response to customer demand Acquiring and retaining contact information databases Put forward suggestions in accordance with the requirements of the consumer Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action **Salary**: ₹10,000.00 per...
-
Digital Marketing Specialist
7 days ago
Kottayam, Kerala, India IRS LEARNING SOLUTIONS PRIVATE LIMITED Full time ₹ 4,20,000 - ₹ 5,40,000 per yearJob description:EXPERIENCE - MIN 3 YEARSResearch advertising trendsResearch competitors' pricing and productsDecide on appropriate placement of adsDetermine what content will reach customersDevelop projects to create contentPublish digital marketing content onlineImplement email marketing campaignsMeasure digital trafficMonitor social media and Google...
-
Customer Insights Analyst
3 weeks ago
Kottayam, India Applicantz Full timeTHIS IS A 6 months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders,...