Technical Support Executive

3 days ago

NCR, India Rupa Publications Full time

Core Responsibilities of IT Technical Support:

  • Provide support to all departments in hardware, software, and network related issues.
  • Configure, install, and maintain IT systems.
  • Configure, install and maintain laptops and workstations.
  • Ensure that there is data security enabled like two factor authentication systems.
  • Keep a close watch on system performance to ensure there is optimisation of system speeds and costs.
  • Collaborate with external vendors to resolve specialise IT issues.
  • Ensure passwords are not breached.
  • Ensure confidential information is not moved from one workstation to another.
  • Report any anomalous behaviour like data theft, identity mismatch.
  • Install ERP systems on the workstations.
  • Suggest workflow improvements in IT processes.
  • Seek approvals from all stakeholders in the IT improvements processes-examine the As-Is and implement the Should-Be.
  • Develop tools for digital security policy of the organization and ensure that all the employees are aware of the policy and the repercussions of not following the same.

Communication and Presentation Skills

  • Ability to communicate to non-technical staff on the thought and process behind the technical issues that have taken place.
  • Ability to prioritize tasks and resolve them under time constraints.
  • Strong analytical skills to solve problems quickly and judiciously.
  • Ability to communicate cyber security practices to the management in order to get approvals in time.
  • Present effectively on the current situation of security infrastructure in the organization.
  • Ability to multitask in a high-pressure environment.
  • Can resolve conflict when it comes to data downtime, maintenance issues that can arise in the factory from time to time.

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