Supervisor, US Payroll

3 weeks ago

bangalore, India Rippling Full time
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About the role

We are building a world-class Payroll Import team committed to helping customers run payroll smoothly and effectively with Rippling. Therefore, we’re looking for an experienced supervisor to join our organization.  In this role, you will be focused on assisting our Payroll Implementation Manager in coaching and mentoring a team of specialists, ensuring our customers have the best possible experience while assisting in scaling the team at Rippling.

We are growing quickly and with your help, we will continue to fortify and expand our world-class customer experience


What you will do

  • Help reinforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the payroll import team, and providing them with real-time performance-related feedback

  • Train staff in areas of specialisation and company policies to improve proficiency and efficiency (assisting with duties where necessary)

  • Serve as the first point of escalation in support of investigating/solving issues

  • Assist with the development and deployment of policies, and explain these to team members and customers as appropriate

  • Excellent verbal and written communication skills  

  • Assist in creating and maintaining documentation about tasks and best practices

  • Partner with management to continue Rippling’s ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption

  • Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience

  • Proven project management experience deploying multiple projects simultaneously

What you will need

  • 3-5 years of  US payroll domain knowledge and expertise

  • 1-2 years of experience in a Team Lead and/or Supervisor role, ideally overseeing a payroll team and having customer experience

  • Advanced knowledge of payroll concepts and practices (certifications a plus)

  • Organisational skills and the ability to multitask while helping multiple customers/team members at the same time

  • Ability to improve existing processes and workflows for internal and external stakeholders

  • Creative problem solver who enjoys removing blocker

  • Empathy, the ability to recognise where a customer is coming from, and identify how Rippling can help them



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