Development Consultant

3 weeks ago

Chennai, India Futures And Careers Full time

Speciality Development Consultant
Location : Chennai.

Experience : 8+ yrs.

Looking for immediate joiners or 30 days NP.

Job Summary
We are seeking a skilled and experienced Call Flow Developer with hands-on expertise in NICE CXone platform and Java programming.

The ideal candidate will be responsible for designing, developing, and maintaining IVR/ACD call flows and custom integrations to enhance the customer experience across voice and digital channels.

Key Responsibilities

  • Design, develop, and deploy call flows and routing logic using NICE CXone Studio / ACD scripting.
  • Integrate third-party systems and APIs into NICE CXone using Java and RESTful services.
  • Customize agent and customer experiences across channels (voice, chat, email, SMS).
  • Work closely with business analysts, QA, and operations teams to understand requirements and deliver effective solutions.
  • Implement and maintain reusable templates, scripts, and components.
  • Monitor and troubleshoot call flow behavior, identifying and resolving performance or logic issues.
  • Ensure proper documentation, version control, and knowledge transfer.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Hands on experience in NICE CXone / inContact call flow development.
  • Proficiency in Java for backend integration and custom application logic.
  • Strong understanding of ACD, IVR, call routing, screen pops, and agent scripting.
  • Experience working with APIs, web services, and data exchange formats (JSON, XML).
  • Familiarity with contact center operations and metrics.
  • Ability to work independently and collaborate in a team environment.
  • Excellent problem-solving and communication skills.

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